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Sony SPP-A946 Troubleshooting

The Sony SPP-A946 is a cordless telephone with an answering system. It was produced in 1999 and is easily identifiable by the model number SPP-A946 on the bottom of the answering system.

The handset is not responding to and/or communicating with the base

The battery pack might not be properly attached to the body of the phone. Check to see if the connection of the battery pack is good. This can be done by removing the battery pack and reattach it. Charge for 12 hours for best performance quality. If the phone still does not turn on, the battery is faulty. Consider purchasing a replacement battery.

The handset might be out of sync with the base and not communicating with the base properly. Place the handset back into the base and let them sync for 5 minutes.

The handset might be out of the radius and cannot sync with the base. Consider moving closer towards the base and get into the range in which the base can receive signal from the handset.

The audio coming out of the handset is not clear

The handset and base might be placed too close in proximity to other electronic products, which is interrupting the signal between the handheld and the base. Consider changing the location in which the base is placed, the most suitable location will be a location where there are no other electronic products.

The handset might be out of the radius and cannot sync with the base. Consider moving closer towards the base and get into the range in which the base can receive signal from the handset.

The distortion might be due to the volume of the handheld being turned too high. Adjust the volume by playing with the volume buttons.

Follow the steps to check for Faulty Connections/Wiring and Volume.  If speaker is still dysfunctional, it is most likely broken. Consider purchasing a new one to replace it.

The audio on the answer machine is distorted

The distortion might be due to the volume of the handheld being turned too high. Adjust the volume by playing with the volume buttons on the base.

Check to make sure that the base is properly plugged in. If it is, make sure the light on the base is on. If the light is not on, the wiring might be faulty. Look for exposed wires, if found, consider purchasing a replacement wire.

Follow the steps to check for Faulty Connections/Wiring and Volume.  If speaker is still dysfunctional, it is most likely broken. Consider purchasing a new one to replace it.

Battery life of the handset is bad and seems to not retain charge well

The battery pack might not be properly attached to the body of the phone. Check to see if the connection of the battery pack is good. This can be done by removing the battery pack and reattach it. Charge for 12 hours for best performance quality. If the phone still does not turn on, the battery is faulty. Consider purchasing a replacement battery.

Check to make sure that the base is properly plugged in. If it is, make sure the light on the base is on. If the light is not on, the wiring might be faulty. Look for exposed wires, if found, consider purchasing a replacement wire.

The person on the other end of the line whom you are speaking to cannot hear you well

The failure to capture and register your voice well might be due to the way you are using the handset. Ensure that you are speaking directly into the handset to ensure the best performance of the microphone.

Try speaking directly into the microphone, if the person on the other end still struggles with hearing you, then the microphone might be faulty. Consider replacing the microphone.

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