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Troubleshooting
Memory
There is a memory card with a dash through it on screen?
This could signify a few common issues.
Lack of Memory Card
Does your Sony Handycam have its memory card inserted into the memory bay properly?
If not, first attempt to remove and replace the removable storage media. This may or may not require a restart of the device
Memory Card Read error
-Sony Handycam have a memory card present, however can not take pictures?
-Have you used this memory card before?
If not, attempt to format the removable storage media, either through the menu steps on the handycam, or by using a PC, Mac, or other computer device with an SD Card interface.
Sony Handycam HDR-CX405 SD Card Replacement
Memory Corruption
-If you have been using the memory device prior, however now is failing to save photos.
-If you have used this memory card before, and the symbol of an SD card is still present on screen. You may need to backup the SD card to your computer, and attempt to reformat the SD card. These steps can also be found in our in-depth guide on how to repair the handycam.
-The images prior to corruption can usually be salvaged.
Power
-My device is no longer charging.
-This could signify an issue with either the charging cable, software, or the battery.
Software
-Attempt a reboot of the device, If your device does not power on, skip to the next step.
If the reboot fixed the issue, the issue may have simply been a communication failure between the camera's software, and the hardware device sensors on the camera.
Charging Cable
-Even when plugged in, the camera does not charge, or turn on.
-Ensure that the cable is properly plugged into both the wall or usb charger, and the mini or micro-usb port.
-Check to see using another device whether the charging cable is the failing to deliver a charge.
-You may need to change the usb charging cable, as detailed in our in-depth guide on how to move forward with such a procedure.
-When plugged in, the camera turns on, but does not charge.
This may be due to a failure in the stock battery.
Battery
-A new battery can be purchased online, from the direct manufacturing site, or from a third-party retailer.
-Replacing the battery is detailed in our in-depth guide.
Sony Handycam HDR-CX405 Battery Replacement
Accessory
-My Sony Handycam strap is broken from the device.
-Advice on how to proceed for this issue is detailed in the guide.
-A new strap may be purchased, or new device strap fastenings can be made in a few easy steps.
Buttons
-Sony Handycam buttons are stuck
-Through wear and tear the camera's control interface may begin to stick and/or Malfunction.
-Your Buttons may just be Dirty
-With frequent use, buttons on the camera may accumulate dust, dirt, and or any other liquids transferred during handling. This will result in a failure or "sticking" of the buttons on the exterior to the membrane controlling the device.
-Utilize cotton swabs and a small amount of 70% isopropyl alcohol to clean the external device interface.
Button Malfunction
-If the buttons fail to work properly even after cleaning with the alcohol, then a replacement of the underlying circuit board may be required. Refer to our guide for information regarding the procedure.
15 Comments
my hdr-cx405 camera has lots of noises. manual setting won't fix the problem.what is the problem? can it be frimware bug?how can I change or update It's frimware and where can I find it?
my email:rahimi.m17@gmail.com
mohammad rahimi - Reply
Mine also makes the power up noise intermittently even when power is off. I've manually performed a reset but the issue is persisting. The display on the screen is also intermittently turning off and on. Any ideas anyone. Grogane9@Gmail. Com
Eoin Grogan -
My HDR-CX405 prompts me to set the time and region as if it were brand new every single time I start it up, regardless of how charged it is. Is there an internal battery independent of the normal MP-BX1 battery and can I change it on my own? Sony wants more than the camera is worth to fix it. I tried making a question on the forum but the system immediately deleted it for some reason.
subzippo - Reply
My memory card of Sony handycamcx 405 got lost can I somehow get my videos recover from handycam please help
Boby - Reply
My memory card of Sony handycamcx 405 got lost can I somehow get my videos recover from handycam please help
Send reply @cgrf6654@gmail.com
Boby - Reply
My handycam will on turn on change the Battery still not turn but will turn if pluged in wall
mr.1mind1body - Reply
Hi. Bought the HDR-CX405 but it won’t even set up. Flip screen opens but the function button or ‘next’ tab don’t move the functions, so it’s stuck on the ‘language’ setting. Any ideas how to get it going? (PS, it’s new but too late to take back as I hadn’t used it for 6 months - stupidly!)
sfmann106 - Reply
My cx405 will only take photos not video no matter what we do
rockhardent - Reply
my hdr-cx405 keeps saying data error when I go through my media pls what is the issue?
Zimife Egbe - Reply
When using the HDR CX 405 as a webcam the display on the camera shows the whole image but the image on the computer only displays the top half of the image from the camera and the bottom half is a blank green screen. How do I correct this problem?
ttopflnt - Reply
My new Sony HDR CX405 does not enable movie recording on internal memory. I have'nt inserted microSD device. The memory flash sign keeps showing on the screen. Found no way of setting memory to internal.
Elia Herzberg - Reply
When I connect hdmi cable to tv then error notification shows that
One touch play back has been activated. Playback will start the device connected.. To disable this function please change the settings
ravi6307 - Reply
My videos are not recording to the memory card anymore, any idea how to fix it?
JENNIFER RHODES - Reply
I have the HDR-CX405. Just purchased it on Friday. Tried recording today, Saturday, and was able to do so for several videos. Luckily I had pulled the videos before I started filming again. The mini-SD card said that it could not recognize it and had to format it the SD card. I allowed it to do so but then it would sill not recognize the SD card. Tried pulling an reseating and that didn't work either. I pulled the battery and reseated the battery. That resolved the issue. Has anybody else had this issue occur on yours? It has happened twice already for me. @marcade1972
MArcade1972 - Reply
My CX 405 videos shake is this a sign the the optical stabilizer is not working
Is there a setting I can change
Stewart Currie - Reply