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Sony Cyber-shot DSC-H300 Troubleshooting

''This troubleshooting page will help you find problems with your Sony Cyber-shot DSC-H300 and guide you how to fix it.''

Flash ¶ 

Flash doesn't work ¶ 

When photos are taken the flash will not extend from the camera.

The flash cannot be used in the following cases:

  • (Night Scene) mode, (High Sensitivity) mode or (Fireworks) mode is selected in Scene Selection, select the desired mode.
  • Shooting [Sweep Panorama], select the desired mode.
  • Shooting in moving mode.
  • Set flash to [On] when Scene Selection mode is set to Landscape, Gourmet, Pet, Beach, or Snow mode.

Screen ¶ 

Images are unable to be displayed ¶ 

The photos taken cannot be looked at again on the computer.

  • Make sure the memory card is completely inside the camera.
  • The file/folder name does not match up the name of that within the camera. Change the file path to match that of the camera.
  • The camera is in USB mode. Take the camera off USB mode.
  • Utilize [PlayMemories Home] to play the images in the computer.
  • No guarantees are made for playing back on this camera.

Time and date are not displayed ¶ 

The time will not show up and neither will the current date.

  • The display on the screen is set to only display the image. Press DISP (display setting) on the control button to show the information.

Music cannot be heard during a slideshow ¶ 

When using the slideshow feature the music will not play.

  • The slideshow is set to “continuous playback.” Change this to “slideshow with music” then playback.

TV does not display the image that is on the camera screen ¶ 

When the camera is connected to the television and the image on the camera won’t display on the television.

  • Check “Video out” and make sure the video output signal matches that of the color system of the TV.
  • Make sure the connection is correct with all the cables.

Battery ¶ 

Battery does not display its correct percentage ¶ 

The camera displays incorrect battery percentage.

  • This can occur in cases of extreme temperatures, whether hot or cold. Go to a more moderate temperature.
  • If alkaline batteries are used (sold separately), the percentage display may be incorrect. Use different batteries.
  • The batteries may be discharged, insert new batteries.

Battery runs out of charge too quick ¶ 

The Battery dies when it is not expected to die.

  • The batteries may be used in an extremely cold area. Go to a warmer area of moderate temperature, or insulate the camera well.
  • The batteries are out of charge, replace the batteries.

Camera will not turn on ¶ 

Pressing power button yields no results.

  • Make sure the batteries are inside correctly.
  • The batteries may be discharged, insert new batteries.
  • The batteries are out of charge, replace the batteries.

Camera randomly turns off ¶ 

The camera’s power turns off randomly.

  • The batteries may be discharged, insert new batteries.
  • If the power save feature is set to “max” or “standard,” then the camera will automatically turn itself off after a period of time to save power. Turn the camera back on and turn off power save feature.

Rear Case ¶ 

Loose case ¶ 

The case doesn’t stay in position.

  • Check if screws are loose/missing. Replace the screws.
  • The rear screen is cracked/broken. Replace the screen.

Buttons not working ¶ 

Pressing buttons is slow/unresponsive.

  • Make sure rear case is secured and in place.
  • If button is still not responsive, the button may need to be replaced.

Lens ¶ 

The lens gets fogged up ¶ 

Unable to see images clearly after image is taken.

  • Turn off the camera and leave it for a while before turning the camera back on again.

The camera turns off with the lens portion extended ¶ 

Unable to use camera even if the lens extended.

  • The batteries are out of charge, replace the batteries.
  • If lens is in motion, do not attempt to forcefully stop the lens.

2 Comments

whats the voltage requirements for the DCS H300? im wanting to use two 3.7 volt lithium AAs rather than Four, 1.5 alkalines, now i have Four 1.2 volt nickel metal hydrate batterys

Neil Hargitt - Reply

Issue: I had the same issues. Camera would not open to shoot photos or movie. Would only come in in playback mode but on/off would not work.

Solution: After multiple reset attempt. I change the batteries to Brand new Duracells. Everything works as it should.. I was using cheap batteries. My assumption is the camera needs strong batteries since cameras are higher energy consuming.

U2ube Connection - Reply

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