Sony Cradle Audio System for iPod Troubleshooting

No matter what you do, you can't get your Audio System to turn on.

Check to see that the power cord is fully plugged in. If the device still does not turn on, check both the cord and the plug for any corrosion. If there appears to be any corrosion, the corroded part must be replaced.

Try cleaning around the power button. If this doesn't work, see (link to our guide)

The speakers are not making sound or making weird sounds.

Make sure the sub woofer is on. Once you're sure the sub woofer is on, check to see if the mute button is turned on. Try turning up the volume. Check to see there are no headphones plugged in. Make sure the correct function is selected for the device you are trying to use. If the speakers still don't have any sound, try removing your iPod case so the iPod can be securely connected. Check your iPod is set to play music. If you are still having trouble receiving sound, your speaker may to be replaced. Reference this guide for more help: (link to our guide)

If your speakers are making a rattling noise, they may be blown and need to be replaced. Reference this guide for more help: (link to our guide)

Try turning the subwoofer off and then on again.

The device isn't responding to any inputs on the remote.

Replace the batteries.

If the speakers are having trouble recognizing the remote, make sure there are no obstacles between the two devices. Make sure you are pointing the remote towards the audio system. Move the device away from any fluorescent light. Make sure your iPod is securely connected and nothing is blocking the port.

If the buttons on your remote are not functioning, try cleaning the remote. If the remote still does not work, try replacing the rubber behind the button.

Your speaker isn't recognizing another connected device.

Check there is nothing in the port of your iPod preventing a connection.

Make sure the device you are trying to connect is compatible with the speakers. The port and dock should look the same. If they do not, you will need to purchase an adapter or use an auxiliary cord to transmit sound.

If the speakers are still not recognizing your device, the dock may need replacing. Reference this guide: (Link to our guide)