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Sony Action Cam HDR-AS15 Troubleshooting

Camera will not turn on ¶ 

The camera will not respond after pressing the “on” button.

Faulty Battery ¶ 

Make sure that the battery is fully charged before attempting to power on the device. If that does not work, then consider replacing the battery.

Device is not charging ¶ 

Device does not charge when plugged into a computer through a USB port.

Try different power sources ¶ 

If you are having this problem with one power source, try using a different one. For example, if you are using your laptop, try using a wall outlet. If that does not work, try using a backup battery charger.

Contact Sony ¶ 

If the issue cannot be resolved, contact Sony tech support.

No sound when recording ¶ 

After the 2.0 firmware update, users reported the camera was no longer recording sound.

Update firmware ¶ 

Install the latest firmware update from Sony. If the problem persists, contact Sony tech support for further assistance.

Check settings ¶ 

The Sony HDR-AS15 will not record sound if set at 60 or 120 frames per second in the device settings.

Memory card is not recognized ¶ 

Memory card cannot be read by the device.

Check memory card ¶ 

Check that the memory card is inserted in the correct orientation.

Footage is blurry ¶ 

Users state that when recording underwater, the footage comes out blurry. This may be due to the curved lens.

Do not go underwater ¶ 

This issue cannot be fixed because the design of the camera itself is the source of the problem. If you take underwater video footage frequently, consider looking into a different camera or case.

Case leaks underwater ¶ 

While submerged, the case fills up with water.

Check O-Ring ¶ 

The most likely cause of the case leaking is a faulty o-ring. If there is any visible damage to the ring, such as cracks, replace it. If there is not any apparent damage but the case is still leaking, it is possible that the ring was not manufactured properly and needs to be replaced.

Case fogs up ¶ 

The case fogs up when shooting, leading to blurry images and video.

Dry inside of case ¶ 

Before sealing the case, make sure all the moisture is removed. Try using a dry cloth to remove a majority of the water and let it air dry for a few minutes. If this fails to work, there is possibly a leak in the case as specified above.

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