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Device Won't Connect to WiFi ¶
The device has weak wireless connection or no connection.
Weak Router Signal ¶
First, ensure the internet router is working properly. If the router has a weak signal, reset the router or simply power off the router and turn it back on. If the connection still has a weak signal after reset, contact the ISP (Internet Service Provider) for further assistance.
WiFi Interference ¶
Weak signal or bad connection can be caused by interference such as walls or magnetic devices. Make sure the device is not in an area with thick walls that will cause a weak Wifi signal. If the device is in an area with interference, try moving the device to another location closer to the WiFi router.
Bad WiFi Adapter ¶
If the device is powered on and the router is not functioning properly, try to connect to a wired Ethernet network using a cat6 or cat6e Ethernet cable. If the device works properly with the Ethernet cable connection, check the connection to the wireless adapter. If problems continue, the communications board may be damaged and may need to be replaced.
Bad Ethernet Connection ¶
The device will not connect via Ethernet cable.
Bad Ethernet Cable ¶
If the device loses connection while being plugged into the Ethernet port, do the following. First, unplug the cord and plug the cord back into the port after ten seconds have passed. Then, check if the device receives a better connection. If the problem continues, check if the status light turns on when the Ethernet cord is plugged into the port which indicates that the device is receiving a connection. If the problem continues, the current Ethernet cord may be damaged. Try replacing the Ethernet cord and see if the problem persists.
Device Won't Power On ¶
Sonos Play: 1 will not turn on.
Faulty Power Adapter ¶
Check to make sure the power adapter is plugged in. If the adapter is properly plugged in, the power button on the device will light up. If the light does not turn on, then the power adapter may be damaged. A new power adapter may be necessary.
Faulty Power Button ¶
If the device does not turn on after the power adapter is replaced, check to make sure the device power button is working. The power button has a light that will light up when the button is held down indicating the the device has powered on. If the light is not coming on, consider replacing the power/volume switch board. There is a link to the guide that demonstrates how to do this below.
Bad Audio Output ¶
Either the device is not audible or the speakers are not functioning. The audio quality is bad, noisy or contains static.
Bad Motherboard ¶
It's unlikely that both speakers would be damaged at the same time, but it's worthwhile to eliminate this as the source of the problem. If the device is not emitting sound out of either speaker, make sure it's properly plugged in. To make sure that it has nothing to do with wireless connection, connect the device to a wired network using an Ethernet cable. If neither speaker emits sound, check to make sure all the connections with the motherboard and the speaker are correctly connected. If everything is properly connected, its likely that the motherboard must be replaced. There is a link to the guide that demonstrates how to do this below.
Bad Lower Mid-range Speaker ¶
If the audio emitted from the device is only high pitched without any low bass or treble, try cycling the power on the device. If the problem continues, check to make sure the lower mid-range speaker is properly connected to the motherboard. If the connections are firm, the lower mid-range speaker may be damaged. Before replacing this speaker, use an amp meter to test the speaker to make sure it's receiving input from the motherboard (the current should be fluctuating). To do this, connect the positive and negative terminals of the amp meter to the speaker's positive and negative wires. If the amp meter reading fluctuates and the mid range speaker still does not function, the speaker is bad. There is a link to the guide that demonstrates how to do this below. If the amp meter reading does not fluctuate during the test, then it is possible that the motherboard is damaged.
Bad Tweeter ¶
If the audio emitted from the device is lacking high pitched frequencies, shut off the device and power it back on. If the problem continues, check to make sure the upper tweeter is properly connected to the motherboard. If it's properly connected and the lower mid-range speaker is functioning properly it is most likely that the upper tweeter speaker needs to be replaced. Before doing so the use an Amp meter to test the speaker to make sure it's receiving input from the motherboard. To do this, connect the positive and negative terminals of the amp meter to the speakers positive and negative connection wires. If the amp meter reading fluctuates and the mid range speaker still does not function, the speaker is bad and needs to be replaced. There is a link to the guide that demonstrates how to do this below. If the amp meter reading does not fluctuate during the test then it is possible that the motherboard is to blame.
Device Doesn't Detect Sonos Speaker ¶
iPhone won't detect the Sonos Play:1 speaker.
Bad IP address ¶
Check to make sure that the IP address that shows up on the device matches the IP address from the Sonos Play:1 speaker. If the IP address is not the same, proceed with the following steps. First, power all devices off which should include the Sonos Speaker, router, and device (phone, tablet, or computer). Once all devices have been shut off, power on the router then the Sonos speaker. Once devices have completely powered on, turn on the device and proceed with the Sonos Play:1 set up guide. Repeat steps if problem continues.