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Shark Rotator Powered Lift-Away Troubleshooting

The vacuum doesn’t power on.

Double check that the On/Off switch is in the correct orientation. If it’s in the On position and the vacuum still doesn’t turn on, it could be that the power cord isn’t connected or the switch itself may be faulty and needs to be replaced.

If the vacuum doesn’t turn on, check to see if the power cord is plugged in the wall outlet. If it’s plugged in and the vacuum is switched in the On position, the cord itself may be damaged. Inspect the cord for any cuts, kinks or other signs that will limit the vacuum from receiving any electrical power.

CAUTION: If the cord is damaged, immediately unplug the cord from the outlet to prevent getting shocked. Contact customer service at 1-800-7398 for information about cord replacement options.

Make sure the cord connection at the wall outlet is secure and not loose. If the vacuum doesn’t turn on and it’s properly plugged in, try another outlet in your home and see if it now works. If using the different outlet worked, then check and reset your circuit breaker or make sure that it wasn’t tripped for the inoperative outlet.

After prolong uses of the vacuum, it’s normal for it to get hot. When the vacuum gets too hot, it’ll overheat and the motor protective thermostat will automatically shut off the power. When this occurs, follow these steps in restarting the thermostat:

  1. Turn off and unplug the vacuum.
  2. Remove and empty the dust cup and clean both filters.
  3. Inspect for obstructions in the hose, accessories and/or inlet openings.
  4. Allow the vacuum to cool for at least 45 minutes.
  5. Plug in the vacuum and resume.

The vacuum is difficult to push, making it inefficient.

The Shark Rotator Powered Lift Away has three settings for cleaning: “Thick Carpet Area/Rug,” “Carpet/Low Pile,” and “Hard Floor.” Make sure that your setting corresponds to your surface, or there may be too much suction, making the vacuum difficult to push.

If the wheels have hair, dirt, or any other obstructive objects in them, the wheels may clog, making the vacuum difficult to push. If a clog occurs on the rotating wheels, it may also be difficult to turn. Check underneath your vacuums for these obstructions, and remove if necessary.

The wheel pins, or axles, are necessary for the smooth motion of the vacuum. Therefore, if any pin is slightly bent, the vacuum will not move well. To fix this, replace the part that the pin belongs to.

During the use of the vacuum, it can turn off by becoming disconnected from the outlet or the motor protective thermostat safety feature got turned on.

During the use of the vacuum, it can become disconnected from the outlet. This can be caused by a pull of the cable. Just connect the plug into the outlet and turn on vacuum to start again.

If the vacuum turns off while it is still plugged in. The vacuum has a safety feature that turns off the vacuum when the vacuum gets to a certain high temperature or overheats. This happens because the vacuum has a motor protective thermostat. If the vacuum turns off due to overheating, the thermostat has to be reset before you can use it again.

Follow the instructions to restart the motor protective thermostat.

  1. Turn off and unplug the vacuum.
  2. Remove and empty the dust cup and clean both filters.
  3. Inspect for obstructions in the hose, accessories and/or inlet openings.
  4. Allow the vacuum to cool for at least 45 minutes.
  5. Plug in the vacuum and resume.

Vacuum suction is not enough to pick up the dirt.

Blockage of interior airway can cause the vacuum to have less suction and not be able to pick up dirt.

  1. Turn the vacuum off by pressing the off button on the handle.
  2. Unplug the vacuum cable from electrical outlet.
  3. Check filters to see if they need cleaning.
  4. Check the hose, accessories and inlet openings for anything blocking inside.
  5. Plug the vacuum cable into an outlet.
  6. Turn the vacuum on.

If there is no suction after checking for blockage, then the suction motor can be the cause of this problem. It would be best to contact Shark about have a motor replacement.

The Shark Rotator Powered Lift Away has three settings for cleaning: “Thick Carpet Area/Rug,” “Carpet/Low Pile,” and “Hard Floor.” Make sure that your setting corresponds to your surface, or there may be not much suction.

Despite being powered on, the brush still does not rotate

Check to make sure the body of the vacuum is The brush is prone to collecting hair over time, especially when living with a long haired people or animals. Check the bottom of the to see if any hair is stuck in the corner of the brush wheel.

The if there are not physical obstructions, your brush may be static because of a malfunctioning or damaged motor. This motor may need to be replaced.

10 Comments

I've checked everything you have suggested but my shark vacuum cleaner is still not picking up, it also seems to be overheating, can you please advise what I can do to fix it

kimj6983 - Reply

Did you ever get this solved. Mine just started overheating

angie.gordon.410 -

Mine has also started to overheat

Derreka -

Same is happening to mine. Followed all protocols and still overheats.

Rose - Reply

Mine picks up dirt but dirt spews out the lower front vents whenever the vacuum is on—do you know what could be wrong? We emptied out all the dirt containers and super-cleaned all of the filters and it’s still happening.

Payton - Reply

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