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- The phone won't turn on
- The battery will not charge
- The Backlight Won't Turn Off
- The Camera's Flash Won't Turn On
- The Ringtone Will Not Sound
The phone won't turn on ¶
After holding down the power button, the phone does not turn on.
Drained Battery ¶
If your phone will not turn on, the battery may be low in charge. Plug your phone into the charger, wait 5 minutes, and try turning the phone on. If that does not work, wait until the phone is fully charged, then try again.
Bad Battery ¶
If your phone will not turn on after you charge the battery, the battery may be dead and unable to hold a charge. In this case, you will need to replace the battery.
Battery Connection ¶
Make sure the battery is connected correctly. Open the back case, remove the battery, and put it back in. Try turning the phone on again.
The battery will not charge ¶
You cannot get the battery to hold a charge.
Wrong Charger ¶
You may have the wrong charger. To ensure you have the correct charger, inspect the plug on the charger and the phone's charging port to see that they match.
Faulty Power Cord ¶
If your phone will not turn on after you charge the battery, and the battery is connected to the phone properly, the power cord may be faulty. In this case, you will need to purchase a new power cord.
Bad Outlet ¶
Nothing may be wrong with the phone itself. Try plugging the phone into another outlet or flipping a switch to reset the outlet.
The Backlight Won't Turn Off ¶
The screen's backlight is always on.
Brightness Settings ¶
If the display screen's backlight won't turn off, press the circular menu button to access the main menu. The backlight settings can be found under the display settings.
Broken or Damaged LCD ¶
If adjusting the brightness settings does not work, there may be a problem with the LCD screen. In this case, you will need to replace the screen.
The Camera's Flash Won't Turn On ¶
The flash does not go off when you take a picture.
Camera Settings ¶
With the phone in camera mode, press options. Choose from the list of flash options to turn the camera's flash on.
Broken Flash ¶
If adjusting the flash options does not work, there may be a problem with the camera's flash bulb. In this case, you will need to replace the camera's flash bulb.
The Ringtone Will Not Sound ¶
When you get an incoming call or text message, the phone does not ring.
Sound Settings ¶
If the ringtone will not sound, press the circular menu button to access the main menu. Under sound settings you can adjust the ringer volume. You can also adjust the ringer volume using the volume buttons on the side of the phone.
Silence All ¶
Under sound settings, make sure the silence all setting is turned off.