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Samsung SmartCam HD Pro Troubleshooting
Model Number: SNH-P6410BN
- The power light is off and the camera won't record
- Picture is blurry
- After falling on ground, camera no longer works
- Camera without memory
- Camera won't record in dark conditions
The power light is off and the camera won't record ¶
The camera will not turn on
Power Adaptor is not plugged in ¶
Make sure that the power adaptor is plugged in. The security camera is not battery operated and it must be plugged in at all times.
Faulty Power Adaptor ¶
If the camera is plugged in, but is still not receiving power, then you need to replace the power adapter.
Picture is blurry ¶
After recording, the saved video does not have a clear image or there are small artifacts in the image.
Dirty Camera lens ¶
The camera lens may have dirt built-up, or other artifacts in the way. You can either replace the lens or clean it.
Replace Camera Lens ¶
After falling on ground, camera no longer works ¶
If you happened to drop the camera, and it now behaves unexpectedly, there now may be internal electrical issues.
Wires have been pulled internally ¶
There are a few different parts of the device that communicate with wires that can be disconnected. A hard force might be able to knock them out of place
Camera without memory ¶
The Samsung Smartcam HD Pro will not save any videos to memory
There is no SD card inserted in the camera ¶
The camera can only save video when an SD card with available memory is in the device
The SD card is inserted but not reading ¶
The card may be improperly inserted in the slot, or the slot might need to be cleaned of something obstructing it.
Camera won't record in dark conditions ¶
The Samsung Smartcam HD Pro is recording, but the video is a black screen
and that there are not any obstructions in front of the lens
The IR LEDs aren't functioning ¶
The LEDs might be broken or might no longer be plugged in to the rest of the device.