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Samsung SmartCam HD Pro Troubleshooting

Model Number: SNH-P6410BN

The power light is off and the camera won't record ¶ 

The camera will not turn on

Power Adaptor is not plugged in ¶ 

Make sure that the power adaptor is plugged in. The security camera is not battery operated and it must be plugged in at all times.

Faulty Power Adaptor ¶ 

If the camera is plugged in, but is still not receiving power, then you need to replace the power adapter.

Picture is blurry ¶ 

After recording, the saved video does not have a clear image or there are small artifacts in the image.

Dirty Camera lens ¶ 

The camera lens may have dirt built-up, or other artifacts in the way. You can either replace the lens or clean it.

Replace Camera Lens ¶ 

If your lens needs replacing, our guide will show you how.

After falling on ground, camera no longer works ¶ 

If you happened to drop the camera, and it now behaves unexpectedly, there now may be internal electrical issues.

Wires have been pulled internally ¶ 

There are a few different parts of the device that communicate with wires that can be disconnected. A hard force might be able to knock them out of place

Camera without memory ¶ 

The Samsung Smartcam HD Pro will not save any videos to memory

There is no SD card inserted in the camera ¶ 

The camera can only save video when an SD card with available memory is in the device

The SD card is inserted but not reading ¶ 

The card may be improperly inserted in the slot, or the slot might need to be cleaned of something obstructing it.

Camera won't record in dark conditions ¶ 

The Samsung Smartcam HD Pro is recording, but the video is a black screen

and that there are not any obstructions in front of the lens

The IR LEDs aren't functioning ¶ 

The LEDs might be broken or might no longer be plugged in to the rest of the device.

Our guide will show you how to replace the LEDs.

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