Samsung SPH-A500 Troubleshooting

Phone Won't Turn On ¶ 

Plug phone into charger making sure that the charger is plugged into an outlet.

If problem still persists it can be do to the following problems.

Dead Battery ¶ 

  • Make sure battery is properly connected
  • Replace battery

Broken Keyboard ¶ 

Unable To Hear Anyone ¶ 

Muted Earpiece Volume ¶ 

  • Check the ear piece volume to see if the device has been muted or put to a low volume.
    • If volume muted or to low to hear, turn up the volume of the earpiece.

Broken Ear Piece ¶ 

  • If volume is up, you may need to replace the earpiece.

**To replace broken earpiece follow this link: Speaker Repair Guide

Screen Looks Black ¶ 

Dead Battery ¶ 

  • Try plugging your phone into a compatible phone charger.
    • Make sure that the charger is plugged into an outlet.
    • If screen still remains black, you may need to replace the battery or the screen.

Broken Screen ¶ 

  • If screen is cracked (or the phone has sound but no image), you may need to replace the LCD screen.

Keypad Button(s) Missing or Broken ¶ 

Replace Keypad ¶ 

Person I'm Talking To Cannot Hear Me At All ¶ 

Bad Reception ¶ 

  • Find a better place to make a call or get a new service provider.

Broken Microphone ¶ 

  • If reception or other external causes are not the issue, your microphone may need to be replaced.

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