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Samsung Radiant 360 R1

This troubleshooting page will help you identify common technical issues with the Samsung Radiant 360 R1.

Bluetooth Will Not Connect ¶ 

The Bluetooth is not searchable or does not show any sign of being on

Faulty Bluetooth Module ¶ 

Ensure the speakers are close together to establish a connection, recommended distance is no more than 6.5 feet. Make sure there are no walls between speakers and the devices are no further than 32 feet apart. If device will still not connect consider replacing the Bluetooth Module.

No Sound ¶ 

The speaker does not emit any sound even when connected and turned on.

Faulty Speaker ¶ 

Make sure the paired device is turned on. Ensure the devices volume is not set to minimum or mute by pressing the + and - sign on the touch panel. Make sure speaker is compatible with the device to be paired. If device still fails to produce sound, consider replacing the speaker.

Touch Panel Will Not Work ¶ 

The touch panel does not respond to any touches

Faulty Touch Panel ¶ 

Ensure there is no static electricity interfering with the device by touching the device to a grounded piece of metal. Unplug the power cord and re-plug in, if the touch panel still does not work the device may have a faulty or defective touch panel and may need to be replaced.

Device Plug in Ports Will Not Function ¶ 

The cable ports do not connect or power the device

Device Has No Power ¶ 

Ensure the device's power cord is plugged into the wall and connected to the devices power supply port. In addition, ensure the power supply port is not damaged. If the power supply port is damaged and can not be repaired, the Port Panel may need to be replaced.

Defective Micro USB Plug In Port ¶ 

Ensure you have the Micro USB wire in the Micro USB port. Check to see if the Micro USB port is damaged or broken. If the port is damaged attempt to fix it and reattach the wire. If the port is properly connected and still does not work it may have been damaged beyond repair or it may be a faulty component, consider replacing the Port Panel.

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