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Samsung NP350V5C-T02US Troubleshooting

This troubleshooting page will help diagnose problems with the Samsung NP350V5C-T02US

The laptop shows no sign of turning on

Ensure the power adapter is plugged into your power outlet, and the adapter is plugged into your computer. Visually check to ensure power light lit, on the power adapter. If the light is not on, the adapter is faulty. It is better to purchase a replacement power adapter.

If the light on power adapter is on, make sure the power adapter is connected to the laptop. If the laptop powers is on when the charger is plugged in but does not hold a charge or regardless of battery charging percentage, the battery is faulty.

The monitor will not show anything, but the computer is turned on

Check for the brightness of the screen. Make sure you increase the brightness. Press Fn (Function) key and bottom arrow key to decrease brightness and Fn key plus up arrow key to increase brightness.

Ensure the display is not actually disabled. To do this, find one of the "Fn" keys in the lower corner of keyboard, and then press "Fn" key and "F2" key at the same time. This will enable the display if it were disabled.

If the display still does not work after checking if it's disabled, replace the display.

The keys on the keyboard won't respond

If some keys cannot be pressed, maybe an object underneath the physical key and make it stuck. To fix this, remove the key and inspect the areas underneath. After sufficiently cleaning, snap the key back into its original position.

If the keyboard fails to respond. Replace the keyboard.

Laptop will not connect to internet

Check and see if the Wifi is enabled in the operating system. Go to "Start", click on "Control Panel". Go to "Network and Internet", click on "Network and Sharing Center". Choose "Change adapter settings" on the Task pane. Right-click on "Wireless Network Connection" and select Enable.

First, go into the start menu of the OS, and search "Device Manager". And then click on device manager and locate the "Network adapters". Then double click the network adapter, and this will lead to a drop down option that should give you the Wifi Card in the computer (for example, "Intel(R) Ethernet Connection (2) I219 - LM") . For the next step, double click on that to open up the device properties, and 4 tabs will locate at the top of the page. On the first tab there should be a device status text. If the box says that the Device is working properly, try to turn the computer off and on. If not go to the second tab titled "Driver" There should be a button titled "Update Driver...". Click on that box to forcefully update the driver, which should fix the problem. If not, click the uninstall button and then reinstall.

If laptop is not fixed after the two steps above, then replace the Wifi card.

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