Student-Contributed Wiki

Student-Contributed Wiki

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The device is unable to charge or power on.

Ensure that the cable connections are tight at the device and at the wall. If the charging light does not come on, the charger is faulty. Consider replacing the charger.

If the device charging light is on but the device does not charge or stay on while unplugged, then the battery is faulty. Replace the battery using this guide

Video or image is distorted, blurry, or discolored.

Inspect the camera lens for any debris or blemishes. If any blemishes are found, wipe down the camera lens with glass cleaner. If debris is found underneath the lens, follow this guide to remove the lens and clean the interior of the lens.

Inspect the camera lens for any chips, cracks, or scratches. If any of these are found, use this guide to replace the lens.

You have trouble hearing audio during video playback.

If a recording replays distorted audio quality, clean the microphone on the device with a can of compressed air.

If cleaning the microphone with compressed air fails to work, consider replacing the device speaker using this guide.

The device randomly powers off or displays an overheating message on the device screen.

If you feel your battery becoming very warm, or overheating, remove the battery by following this guide. While the battery is out, allow it to cool to room temperature before attempting to use again.

Generally, the device may experience some temperature increase as it records photos and videos to the SD card. If the SD card is extremely hot or overheating, consider purchasing a new SD card.

If your device is currently in a hot or dry area that causes extra exposure to heat, then move it to an area where it can cool down.

The Samsung Gear 360 will not connect properly to other devices.

Launch the Gear 360 application on your smartphone. The Bluetooth and Wi-Fi direct of your phone will turn on automatically. Just tap connect and follow the on screen instructions to complete the connection. If it fails, try restarting the device and check Bluetooth settings to make sure discover-ability is turned on.

Pop the battery out and re-insert. That usually reboots the camera, but, it has been happening too frequently for my taste.

I have not found a solution to this problem.


I have new gear 360 2017. It turns on andconnects.. ...until I put in the sd card.. then it won't turn on.

rob hoy - Reply

If the Samsung 360 will not turn on. Plug it into your power source and hold down the power button and the menu button at the same time, for fifteen seconds. This worked for my 360.

Mary Kelly -

Think I might have stumbled upon a solution of sorts: I had problems connecting my Gear 360 camera with the Gear 360 (New) app on my Samsung S6. No help from tech support, as usual. So, after bumbling around, I thought I'd

1. Uninstall Samsung Accessory Service (in the app manager).

2. I also uninstalled the Gear 360 app.

3. Unpaired the Gear 360 camera on Bluetooth.

4. Re-started everything.

5. Re-installed just the Gear 360 app on my phone.

6. Attempted to re-connect the Gear 360 camera from within the app.

7. I believe this would trigger the app to automatically install the proper Samsung Accessory Service app.

8. The app started to connect properly to the camera.

Now, the app still isn't impressive but at least that got the camera to connect to the phone app.

Good luck.

bastogne97 - Reply

Just had the same problem, but i was able to fix it by reformatting the SD Card.

To check if this is the problem just remove the sd card and see if it turns on. If it does and says "No SD Card" try putting it back in and if it turns off again then you should reformat the SD Card to exFat32 on your computer. It worked for me and maybe it could work for you as well.

W Marketing Group - Reply

I just bought the Gear 360 (2017) and paired it with my Galaxy S8+ .. it took a couple of photos using the phone and the Gear 360 (new) app. Then on taking the third photo it got stuck on "Capturing". No matter what i do it will not take photos now. I restarted it , the phone nothing happens. the shutter button on the camera also doesnt not works. if i reset it using the app, it will take a couple of photos and then the same issue.

any suggestion guys ?

Craig - Reply

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