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Samsung Galaxy View Troubleshooting
Released November 2015, and can be identified by model number 0890
Device Will Not Power On ¶
Device is unresponsive even after being plugged into a power source such as a wall outlet via the power adapter
Faulty Charger ¶
Make sure the power adapter is inserted completely into the charging port by applying gentle pressure on the connection. When the connection is secure, make sure the charging light on the tablet comes on. If the light does not turn on, and the adapter is plugged in, then the adapter is faulty. Consider purchasing a replacement adapter.
Faulty Battery ¶
Make sure the power adapter is inserted completely into the charging port by applying gentle pressure on the connection. When the connection is secure, make sure the charging light on the tablet comes on. If the light turns on and the tablet only powers up when the adapter is plugged in, regardless of charging time, then the battery is faulty. Replace the battery using this guide.
Faulty Motherboard ¶
If the Samsung View refuses to power on and remains otherwise completely unresponsive after all other steps failed, try replacing the motherboard using this guide.
Physical Damage ¶
Device has been dropped or has received external damage
Broken Kickstand ¶
If the kickstand on the back of the tablet has been damaged, replace the kickstand using this guide.
Water Damage ¶
If a large amount of water is dropped on the device or if the device is accidentally submerged in water, there is still hope for a home solution. Make sure the device is completely turned off. Then follow this guide to remove the battery from the device without following the reassembling step. It is important to have the battery completely removed for the safety of both you and the device. After the battery is removed, take a damp piece of cloth with 90% isopropyl alcohol and dab all of the internal components of the device without any rubbing motion. Avoiding rubbing with the cloth is especially important so that residual fibers aren't left over in the components. Let your device sit for two hours before reassembling so the alcohol can evaporate the water. You will need to replace the old battery with a brand-new one.
Audio is Distorted ¶
Trouble listening to sounds on the tablet
Loose Headphone Jack ¶
Test the audio through the tablet's speakers, and then test it using headphones. If the audio is only distorted while listening using headphones, then the audio jack or the headphones themselves may be faulty. Audio that cuts in and out is often a sign of a loose audio jack, so make sure the audio jack from the headphone is fully inserted into the tablet's audio port.
Faulty Speakers ¶
Test audio through the tablet's speakers, then test it using headphones. If the audio is only distorted or absent when listening through the speakers, then the speakers themselves may need replacing. Replace the speakers using this guide.
Buttons Not Responding ¶
The power or sound buttons on the side of the device are not responding
Sticky Buttons ¶
When the power or sound buttons can't be pressed, or are stuck down, there may be something beneath the physical button causing it to malfunction. Replace the power and volume buttons using this guide.
Front-facing Camera Not Working ¶
The camera on the front of the device is taking blurry pictures, or no pictures at all
The Samsung View Needs a Restart ¶
Restarting the tablet is a great solution for it to regain full-functionality. Unplug your Samsung View if it is currently charging and reboot your device by holding the power button on the top of the device for 30 seconds.
Camera is Broken ¶
Turn the device on and access the pre-installed camera application. If the image is distorted or black, try replacing the camera using this guide.