This Troubleshooting Guide should help you determine what methods you need to go about in order to fix some common problems you might be having with your Samsung Galaxy Tab 10.1. Remember to read through all the options before starting with the first one you see! Good luck!

Rear panel is broken ¶ 

I dropped my tablet and cracked the back plastic panel!

If you cracked your back plastic cover, you can buy a replacement and follow our guide here to replace it.

Tablet won't turn on ¶ 

Tablet display won't turn on when I press the power button!

Dead or broken battery ¶ 

If the device does not turn on by holding down the power button, your device's battery could be dead or it could be malfunctioning. Try charging your device; if it does not hold a charge, you may need to replace the battery using the guide here.

Faulty charger ¶ 

Plug your charger into your device and if no charging icon appears on the screen, your charger may be broken or not working properly. To check if the charger is in fact the problem, try charging with a different 30-Pin charger. An OEM Samsung charger can be found here. If it still doesn't charge, look into replacing your battery here.

Blocked 30-Pin charging port ¶ 

Check to make sure there isn't anything blocking the connection of your 30-Pin charging port on your device. Dirt or pocket lint could have found its way in there. You can try to blow it out or carefully use the end of a small paperclip (or similar long slender object) to get it out.

Jammed or broken power button ¶ 

Your power button could be jammed or it may need replaced. Unfortunately, we don't have a guide for this yet, but Step 7 of our motherboard replacement guide shows you exactly where it is located on the device.

Software issue ¶ 

Your software could be corrupted causing the device to not work properly. Try reinstalling the operating system according to the manufacturer's specifications to restore the software. If you can, try to back up your files to another device.

Broken motherboard ¶ 

If the previous options have not fixed your device, your problem most likely lies in the motherboard and should be replaced. Our repair guide for that is here.

Tablet doesn't produce sound ¶ 

I turn the volume on full blast and there is still no sound!

All sounds are turned off from the Accesibility Settings menu ¶ 

Be sure the "Turn off all sounds" setting is not checked. The "Turn off all sounds" setting can be found under the subsection 'HEARING' within the Accessibility settings.

Obstructed path ¶ 

Check to make sure there is nothing blocking the speaker holes. This could be caused by a case or a build up of dirt. To remove blockage, swab a thin q-tip across the surface of the speakers and inside the speaker hole. If you want to remove the rear panel to check for further obstructions, follow our guide here.

Broken speaker ¶ 

You speakers could be blown out or you could have a bad connection. Step 10 of our motherboard replacement guide shows where the speakers and their connections are, but we don't have a guide for replacing the speakers themselves yet.

Software issue ¶ 

Your software could be corrupted causing the device to not work properly. Try reinstalling the operating system according to the manufacturer's specifications to restore the software. If you can, try to back up your files to another device.

Broken motherboard ¶ 

If the previous options have not fixed your device, your problem most likely lies in the motherboard and should be replaced. Our repair guide for that is here.

LED flash doesn't turn on ¶ 

I can't take pictures in the dark!

Broken LED flash or wire ¶ 

Your LED flash light could be broken or the wire could be torn. You can follow our guide to replace it here.

Software issue ¶ 

Your software could be corrupted causing the device to not work properly. Try reinstalling the operating system according to the manufacturer's specifications to restore the software. If you can, try to back up your files to another device.

Broken motherboard ¶ 

If the previous options have not fixed your device, your problem most likely lies in the motherboard and should be replaced. Our repair guide for that is here.

Front camera doesn't work ¶ 

I can't take selfies or video chat with my family!

Broken camera or wire ¶ 

Your front facing camera could be broken or the wire could be torn. You can follow our guide to replace it here.

Software issue ¶ 

Your software could be corrupted causing the device to not work properly. Try reinstalling the operating system according to the manufacturer's specifications to restore the software. If you can, try to back up your files to another device.

Broken motherboard ¶ 

If the previous options have not fixed your device, your problem most likely lies in the motherboard and should be replaced. Our repair guide for that is here.

Rear camera doesn't work ¶ 

Nothing happens when I try to take a picture!

Broken camera or wire ¶ 

Your rear facing camera could be broken or the wire could be torn. You can follow our guide to replace it here.

Software issue ¶ 

Your software could be corrupted causing the device to not work properly. Try reinstalling the operating system according to the manufacturer's specifications to restore the software. If you can, try to back up your files to another device.

Broken motherboard ¶ 

If the previous options have not fixed your device, your problem most likely lies in the motherboard and should be replaced. Our repair guide for that is here.

29 Comments

What worked for me was pulling the SIM card out. I started right up afterward.

Mark Hunsinger - Reply

Please help, turned on tablet , entered password, clicked on app then tablet turns off

Chrisy - Reply

My Tablet switches its self off and i used it forseven months what would be the problem and where can I get help

Sizakele - Reply

My tablet says I'm out of memory due to downloads but I don't have any. I should have plenty of memory. I can't update anything.. How can I fix this?

Karen - Reply

I found pressing and holding Power , volume up, and volume down for 15 seconds finally reset it to boot up. Just waited for the tablet to vibrate and beep, then released the buttons. Samsung Galaxy Tab 4 - 10.1" - 4G tablets. I think it gets either too hot (sunlight in a car in the summer) or odd power fault from an auto USB charger, just turns it off.

Christopher Moor - Reply

OMG! that worked! Thank you so much!

CT King -

OMG!!! Thank you, thank you, thank you! I tried EVERYTHING to get my Tab A 10.1 to turn on and NOTHING WORKED until I read what you did. I held the Power Key and both the VOLUME KEYS! In 6-8 seconds I saw the battery (61%) appear on the screen so I let go of the buttons and wait a few more seconds and then pressed the ON key! WOW!!! It worked!

Patti Nolan, Calabash, NC

Patti Nolan -

Hi, my tablet has always the LED flash turns on. Even if the tablet is off. Only without battery but once you conect the charger on it turns on again...any help?

decio - Reply

colors are mismatched, when i twist the whole case forcibly the colors return to normal, had the back off removed the ribbon cables and pushed back in, but still no good.

mott942 - Reply

i charge my galaxy tab 4 when it off but when it on a sign pop up will not charge. i dont if the wire but have use it when i'm on for hours work

stevemason75 - Reply

i switched the tablet on it flashed on then off again it will not reboot what could be the problem

karenhocknull - Reply

My tablet charges really, really slow. Right now it's almost 11am. Had it plugged to my charger since last night at 10pm. It only got up to 30% charged and hasn't changed since 6am. (Charger is fairly new) (Also tried my car charger connected to my computer, did the same thing. Car charger is fairly new also.) Do I need a new battery? If so, where do I get one for this device and how do I change it?

monatavares - Reply

Make sure you have the right charger. I was using the one for my phone but with the tablet cable. Not strong enough. Should be 5V output not 1.0V or 2V.

dolls4his -

My images do not have sharp out lines they are sort of being blurr with infiltration of major colours. Mr. Milele Mundeba. Please help.

mmundeba - Reply

I have same problem and my tab is starting talk with different language (Dutch) . and also touch screen is not working. Please help.

Pratima Shrestha -

Replaced mother board there is a screw under plastic top side cut away small hole to get screw out, not shown in the repair photo

Douglas Walker - Reply

My tablet won't connect to wifi in settings it is saying it's connected ! Other devices in house are working in house so it's obviously my tablet!

Pauline mc nerlin - Reply

My tablet turned off at random, and I've turned it back on but it is stuck at the galaxy tab A screen, and is not continuing to turn on and will not turn off, help?

jack parker - Reply

The tablet's screen color is strange, with yellow, green, and bright light blue in spots. A static like patter is on greys and black as well.

Litho - Reply

best product

Fusion5 10.6'' 108 Octa Core Google Android 5.1 Lollipop Tablet PC - 2GB RAM, 16GB Storage 2MP and 5MP Camera with AutoFocus, Android Tablet PC

http://amzn.to/2j1f52c

pheobephilange - Reply

The tab wont work if touched with my finger but works with the pen.What can i do.?

Oduntan Olukemi - Reply

Got the new Tab A 2016 from Costco...actually my FIFTH now.With the ugraded goodies and 212$ bucks how can you go wrong?

problem : sometimes ( often) my presses do NOT register.I have to press the same spot ( say clash of clans or boom beach). Often I have to press 5-20 TIMES for it to accept the touch !

Returned 4 in last week, on #5 now. Sooooo I did not just a 1 in a million bummer.

NOBODY on the net has really talked about this issue( and people cry and ##&&% about everything)

I expected thousands of people on dozens of forums/sites /utube talking about this.

Found ONE guy with useless,silly info.

2 speakers same side,stinks..I can live with

Buttons my hands hit in landscape mode OFTEN....I can live with

Touch screen that does not register touches often...deal breaker

I thought maybe ram issue/bloat or too much running. I deactivated everything I can. ram useage after re-start 34%

YES I turned pointer to "fast"

In 2-3 days im gonna return this for a K1 Shield or S2 samsung from costco

david morgan - Reply

Wife was on face book when the tablet froze up. I'm unable to do anything with it. Can anyone help me??

phanrang69 - Reply

Plz help me .. when i try to turn on my tzblet it shows a gray screen ... whats wrong with it plzzz help

NEUL.THEQUEEN - Reply

Found this on an android forum when my 10.1 tab a wouldn't turn on. Press and hold power and volume down button together. release volume down button, and the unit should then power back up. Mine shut down last night sometime, and would not power back up until I tried this after finding out about it on line. Another suggestion that works for some people is to push and hold the power button while keeping a finger on the screen till it powers on.

semiretired48 - Reply

This morning I got a picture of that horrible green devilish looking Samsung imogie saying "upgrading, do not turn off" or something to that affect. After hours of this, I finally tried to turn it off. There was no circle or bar to indicate anything was actually happening but it was unresponsive and stayed on anyway. Later, I saw it flashing in a poltergeist manner and then it went black. It seems dead and won't turn on now. What happened? I will miss it. I have a new iPad but prefer the old Samsung, which was my first tablet.

hpylf4u - Reply

It was a note 10.

hpylf4u - Reply

I tried all suggestions. It was working with no problems while on a plane then I put it in my bag, kind of had to push it in because it was packed and now it won't turn on. Thoughts? Thank you

alex - Reply

My tablet does not let me know when i have a instant message sound is on but i still dont get a beep when i get a message

Maureen McNamara - Reply

View Statistics:

Past 24 Hours: 92

Past 7 Days: 670

Past 30 Days: 3,369

All Time: 172,685