Samsung Galaxy S5 Troubleshooting

Trying to get my Wi-Fi calling to work

Galaxy S5 won't turn on ¶ 

Your phone will not boot

The battery is not correctly installed ¶ 

Your battery may require a little extra force when inserting it to make sure all the pins on the battery are making contact with the phone. Without proper contact the phone will not receive power.

The battery is dead ¶ 

Even when the phone is not being used it still sips power waiting for phone calls or text messages. Your battery could have died, this can be remedied by using the included charging cable, or swapping out the battery with a charged one.

The phone is water damaged ¶ 

Although the Galaxy S5 is water resistant, it is not meant to be submerged in water for long periods of time. If there is condensation or fog on the inside of the screen your phone is probably water damaged and will not function.

The phone is physically damaged ¶ 

Dropping your phone can cause damage to the internals even without obvious external damage. You may need to replace the motherboard or screen.

The Galaxy S5's camera is unresponsive ¶ 

Camera application shuts down or does not operate

An error appeared saying: "Warning: Camera Failed" ¶ 

This pop-up appears and the camera will not work. There seems to be no available fix yet but Samsung is aware of this problem and are willing to replace the device if this problem arises.

The camera is broken ¶ 

The phone's camera may be damaged or broken and may need to be replaced.

The camera application closes unexpectedly ¶ 

The services that the camera application relies on may take too long to load or may be unresponsive. Usually a phone restart will fix the problem or you can clear the camera app's cache and data.

The camera application shows a blank screen ¶ 

The phone's camera stays blank or black. Try turning off the phone, removing the battery pack, then restarting the phone. You can also try closing background apps or doing a factory reset. Remember to backup the data on your phone before doing a factory reset.

The camera lens is cracked or scratched ¶ 

You will need to replace the Camera.

No sound comes from the speaker ¶ 

Galaxy S5 is on, but no sound is coming through the speakers

The phone has low volume ¶ 

The phone's volume may be low or muted. Press the volume rocker on the side of the device in either direction. An overlay will appear displaying the current volume level and a gear icon. Pressing the gear icon will display volume sliders for Ringtone, Media, Notifications, and System. The volume may be low enough that it cannot be heard over background noise.

The phone is muted ¶ 

If the icon displayed in the volume settings is a speaker with a line through it, the volume is muted for that item. Drag the slider as you would to increase the volume and it will no longer be muted.

Headphones are plugged in ¶ 

If headphones are plugged into the Galaxy S5, the audio will be sent to the headphones and not the speaker.

The phone is water damaged ¶ 

The speakers in the phone may have suffered water damage. To check if the phone has water damage, remove the battery. Below the battery is a small plastic square that ordinarily is white, if it is red the phone has suffered water damage. Although the Galaxy S5 is water resistent, it is not waterproof and requires the USB slot cover to be completely closed.

The speaker is broken ¶ 

The speaker in the phone may not be working. Try turning off the phone, removing and reinserting the battery, and restarting the phone. The speaker might need to be replaced.

A phone charm is in the headphone port ¶ 

If you have a phone charm that plugs into the phone's headphone jack, the phone may think headphones are plugged in and not send audio to the speakers. Remove the charm and the phone will play sound through the speakers.

No sound comes from attached headphones ¶ 

Headphones are plugged in, but no sound is being played through them

The phone has low volume ¶ 

The phone's volume may be low or muted. Press the volume rocker on the side of the device in either direction. An overlay will appear displaying the current volume level and a gear icon. Pressing the gear icon will display volume sliders for Ringtone, Media, Notifications, and System. The volume may be low enough that it cannot be heard over background noise.

The phone is muted ¶ 

If the icon displayed in the volume settings is a speaker with a line through it, the volume is muted for that item. Drag the slider as you would to increase the volume and it will no longer be muted.

The application does not make sound ¶ 

It is possible that the application that you are using is frozen or doesn't use any audio.

There is an obstruction in the headphone port ¶ 

The headphone port on your phone is always exposed and could get lint trapped inside of it. This will get in the way of the connection between the headphone's plug and the socket. Blow into the headphone port or use compressed air to clear it out.

The headphones are broken ¶ 

Your headphones may be broken and need to be replaced.

The headphone port is broken ¶ 

The phone's headphone port may be broken and need to be replaced.

Galaxy S5 is not charging ¶ 

Your phone is attached to the charger but will not charge

Plugged into a computer's USB 2.0 port ¶ 

The Galaxy S5 uses a USB 3.0 charging port instead of USB 2.0. If phone is charging while attached to your computer which does not have a "USB 3.0 SuperSpeed" port, then the device may charge slower than when it is plugged into the wall.

The wall socket is broken ¶ 

Make sure the wall socket that you are plugging that charger into works by charging other devices with it.

The charger is broken ¶ 

Make sure the charger is functional by testing it on another phone with a USB 3.0 charging port.

The battery is dead ¶ 

The battery may be unable to charge and will need to be replaced. You can buy a replacement battery from a third party or from Samsung.

The charging port is broken ¶ 

The USB charging port may be broken and need to be replaced.

The SD card is not usable in software ¶ 

The SD card is inserted but the phone cannot access it

The SD card is not properly inserted ¶ 

If your Galaxy S5 does not recognize that your SD memory card is plugged in, turn off your phone, remove the battery and try reinserting the memory card. When reinserting your memory card make sure that the gold contact pins are facing downward.

The SD card is not formatted properly ¶ 

If the device does not recognize your SD card after checking the physical connection, insert it into your computer and format it with a FAT 32 file system. Remember to back up any data you have on the card, you will lose it all when you format it.

The touchscreen is not responding ¶ 

The display works but will not respond to touch

The screen is dirty ¶ 

Take a microfiber cloth and wipe the screen clear of any water or grease. This can interfere with the touchscreen recognition.

The screen is broken ¶ 

The screen will need to be replaced.

You are wearing gloves ¶ 

Most gloves will interfere with touchscreen sensors. Take off any material covering your hands.

The phone cannot make Calls ¶ 

The phone is working normally, except it cannot make calls

The phone is in airplane mode ¶ 

Make sure that your device is not in airplane mode.

The phone has no service ¶ 

Check if your device has cellular reception where you are.

The phone has a bad cellular antennae ¶ 

If you are unable to make a call even after restarting your device and relocating to a location that is known to have cell service you may need to replace the motherboard or cellular antennae.

10 Comments

My S5 wont work at all spent money trying to fix it they sent it away only to come back broken still the repairer said its pulling 11amps ? And keeps blowing the chip everytime he turns it on any ideas what is going on i need to get it working i have loads of pics o need to get off it

wk.kids4 - Reply

When I make the brightness low the screen be confused....and didn't work correctly. ...what is the solution. ?

elshbah_galal - Reply

@Elshbah_galal your issue sounds like it could be software related. If I am reading this correctly. You're telling the phone to pull the brightness down, but its not actually doing it? Try resetting the device and maybe a software update/restore. If that doesn't do it, that sounds like hardware.

Ryan Franz -

No sound comes from the speaker

Galaxy S5 is on, but no sound is coming through the speakers - check that there is no bluetooth device attached taking the call

Robert Gifford - Reply

can someone please tell me what does this means i have a N up in the top of my phone can some where tells me what that means

Trina LittleJohn - Reply

My outward calls indicate that I am a private number or that caller ID is OFF. how do I change that to display my caller ID??

Mike Haroway - Reply

Why can't I access the internet while in a phone call?

Cynthia Thomas - Reply

Depending on your cellular service provider, this is more than likely an expected behavior. CDMA carriers (Sprint & Verizon) were historically unable to offer simultaneous voice and cellular data services to customers. This is a limitation of the technology the carrier uses and not an issue with the device itself. The Galaxy S5 possesses a dual-band antenna so the phone itself is able to do both, but the carrier may not be. Verizon has started to solve for this in recent years, Sprint is still non-functional for simultaneous voice and data.

You may be able to resolve the issue by using Wi-Fi on a call when available instead of cellular data.

Will Hill -

To use my phone, I have to slap it in my hand to light up my screen. The screen flicks while in use and most of the time I can't answer incoming call if I am on the phone. Help please are these signs that I need another phone or can it be repaired.

yberry1314 - Reply

It sounds like the LCD is bad. It may need to be replaced

Jennifer Beth Barton -

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