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Samsung Galaxy S5 Active Troubleshooting

The Samsung Galaxy S5 was released June 2014. Model Number SM-G870A

My phone got wet, what do I do? ¶ 

Although the Samsung Galaxy S5 Active is classified as a water resistant, it is only water resistant up to 1 meter for a period of 30 min. To check if the phone has water damage, remove the battery. Below the battery is a small plastic square that ordinarily is white, if it is red the phone has suffered water damage. Whenever your device gets wet, dry it thoroughly with a clean, soft cloth. If your device is exposed to salt water, wash the device with fresh water then dry thoroughly with a clean, soft cloth. Otherwise, when it dries, salt may accumulate and block the microphone, earpiece, and speaker. When drying off your device, be sure to pat the earpiece (top front of phone), microphone (bottom of phone), and speaker (rear of phone) with a clean, soft cloth to remove as much water as possible. When making a call immediately after your device is wet, the microphone may have water in it which may lower the volume that the other person will hear. After drying off the device, allow the device to air-dry before making a call. If it doesn't work you should check the battery section.

Galaxy S5 Active won't turn on ¶ 

Your phone will not boot

The battery is not correctly installed ¶ 

Your battery may require a little extra force when inserting it to make sure all the pins on the battery are making contact with the phone. Without proper contact the phone will not receive power.

The battery is dead ¶ 

Even when the phone is not being used it still sips power waiting for phone calls or text messages. Your battery could have died, this can be remedied by using the included charging cable, or swapping out the battery with a charged one.

Samsung Galaxy S5 Active Battery Replacement

The phone is physically damaged ¶ 

Dropping your phone can cause damage to the internals even without obvious external damage. You may need to replace the motherboard or screen.

Samsung Galaxy S5 Active Display Replacement

Samsung Galaxy S5 Active Motherboard Replacement

The Galaxy S5 Active camera is unresponsive ¶ 

Camera application shuts down or does not operate

An error appeared saying: "Warning: Camera Failed" ¶ 

This pop-up appears and the camera will not work. There seems to be no available fix yet but Samsung is aware of this problem and are willing to replace the device if this problem arises.

The camera is broken ¶ 

The phone's camera may be bad and need to be replaced.

Samsung Galaxy S5 Active Rear-Facing Camera Replacement

Samsung Galaxy S5 Active Front-Facing Camera Replacement

The camera application closes unexpectedly ¶ 

The services that the camera application relies on may take too long to load or may be unresponsive. Usually a phone restart will fix the problem or you can clear the camera app's cache and data.

The camera application shows a blank screen ¶ 

The phone's camera stays blank or black. Try turning off the phone, removing the battery pack, then restarting the phone. You can also try closing background apps or doing a factory reset. Remember to backup the data on your phone before doing a factory reset.

The camera lens is cracked or scratched ¶ 

The camera needs to be replaced.

Samsung Galaxy S5 Active Rear-Facing Camera Replacement

Samsung Galaxy S5 Active Front-Facing Camera Replacement

No sound comes from the speaker ¶ 

Galaxy S5 Active is on, but no sound is coming through the speakers

The phone has low volume ¶ 

The phone's volume may be low or muted. Press the volume rocker on the side of the device in either direction. An overlay will appear displaying the current volume level and a gear icon. Pressing the gear icon will display volume sliders for Ringtone, Media, Notifications, and System. The volume may be low enough that it cannot be heard over background noise.

The phone is muted ¶ 

If the icon displayed in the volume settings is a speaker with a line through it, the volume is muted for that item. Drag the slider as you would to increase the volume and it will no longer be muted.

Headphones are plugged in ¶ 

If headphones are plugged into the Galaxy S5 Active, the audio will be sent to the headphones and not the speaker.

The speaker is broken ¶ 

The speaker in the phone may not be working. Try turning off the phone, removing and reinserting the battery, and restarting the phone. The speaker might need to be replaced.

A phone charm is in the headphone port ¶ 

If you have a phone charm that plugs into the phone's headphone jack, the phone may think headphones are plugged in and not send audio to the speakers. Remove the charm and the phone will play sound through the speakers.

No sound comes from attached headphones ¶ 

Headphones are plugged in, but no sound is being played through them

The phone has low volume ¶ 

The phone's volume may be low or muted. Press the volume rocker on the side of the device in either direction. An overlay will appear displaying the current volume level and a gear icon. Pressing the gear icon will display volume sliders for Ringtone, Media, Notifications, and System. The volume may be low enough that it cannot be heard over background noise.

The phone is muted ¶ 

If the icon displayed in the volume settings is a speaker with a line through it, the volume is muted for that item. Drag the slider as you would to increase the volume and it will no longer be muted.

The application does not make sound ¶ 

It is possible that the application that you are using is frozen or doesn't use any audio.

There is an obstruction in the headphone port ¶ 

The headphone port on your phone is always exposed and could get lint trapped inside of it. This will get in the way of the connection between the headphone's plug and the socket. Blow into the headphone port or use compressed air to clear it out.

The headphones are broken ¶ 

Your headphones may be broken and need to be replaced.

The headphone port is broken ¶ 

The phone's headphone port may be broken and need to be replaced.

Galaxy S5 Active is not charging ¶ 

Your phone is attached to the charger but will not charge

Plugged into a computer's USB 2.0 port ¶ 

The Galaxy S5 Active uses a USB 3.0 charging port instead of USB 2.0. If phone is charging while attached to your computer which does not have a "USB 3.0 SuperSpeed" port, then the device may charge slower than when it is plugged into the wall.

The wall socket is broken ¶ 

Make sure the wall socket that you are plugging that charger into works by charging other devices with it.

The charger is broken ¶ 

Make sure the charger is functional by testing it on another phone with a USB 3.0 charging port.

The battery is dead ¶ 

The battery may be unable to charge and need to be replaced. You can buy a replacement battery from a third party or from Samsung.

Samsung Galaxy S5 Active Battery Replacement

The charging port is broken ¶ 

The USB charging port may be broken and need to be replaced.

The SD card is not usable in software ¶ 

The SD card is inserted but the phone cannot access it

The SD card is not properly inserted ¶ 

If your Galaxy S5 Active does not recognize that your SD memory card is plugged in, turn off your phone, remove the battery and remove the memory card. When reinserting your memory card make sure that the gold contact pins are facing downward.

Samsung Galaxy S5 Active SIM Card Replacement

The SD card is not formatted properly ¶ 

If the device does not recognize your SD card after checking the physical connection, insert it into your computer and format it with a FAT 32 file system. Remember to back up any data you have on the card, you will lose it all when you format it.

Samsung Galaxy S5 Active SIM Card Replacement

The touchscreen is not responding ¶ 

The display works but will not respond to touch

The screen is dirty ¶ 

Take a microfiber cloth and wipe the screen clear of any water or grease. This can interfere with the touchscreen recognition.

The screen is broken ¶ 

Screen needs to be replaced.

Samsung Galaxy S5 Active Display Replacement

You are wearing gloves ¶ 

Most gloves will interfere with touchscreen sensors. Take off any material covering your hands.

The phone cannot make Calls ¶ 

The phone is working normally, except it cannot make calls

The phone is in airplane mode ¶ 

Make sure that your device is not in airplane mode.

The phone has no service ¶ 

Check if your device has cellular reception where you are.

The phone has a bad cellular antennae ¶ 

If you are unable to make a call even after restarting your device and relocating to a location that is known to have cell service you may need to replace the motherbaord or cellular antennae.

Samsung Galaxy S5 Active Motherboard Replacement

13 Comments

Everytime I hit the home button, it takes me to "Search, or say "OK Google" bar. Why???? It's so frustrating.

Patricia - Reply

dont push the home button more than once...

Jenna Rose -

Did you ever find a solution? My phone does the same thing.

Sam Gebreslassie -

thats because S5 has different Home button function.

<Menu key>

-tap once: App drawer/ App list.

-tap and hold: Menu function.

<Home key>

-tap once: Home

-tap and hold: Google search

patisoy108 -

My phone has never been in water. Unable to make calls but can surf Internet. Sent to samsung as I thought it was a virus. They say the sdm card connector is tarnished and won't fix saying it has water damage. The phone is only 3 mos old. Any suggestions on how to fix. Samsung support bad.

bruns - Reply

How do you shut off voice activation on An incoming call

Marci weaver - Reply

Phone got wet won't turn on

Roger ramirez - Reply

Phone isn't producing any sound on calls ,playing music even if i plug earphones ....help

Sean Zviuya - Reply

Says overlay attached whenever I try to use my GPS or take a photo on apps I've downloaded onto my phone. Comes up saying "overlay attached turn overlay off by settings > apps" I'm not 100% sure how to do this and I need help

Victoria - Reply

I can see water in my front camera is there a way to get it out?

Avery - Reply

My fone suffered water damaged tho bt its working,i can pick calls with ear piece but the screen is black...Any help pls

Qwaci Jnr - Reply

Cómo cambio el puerto de carga de un Samsung galaxia s5 active

Eli Garcia - Reply

Cómo cámbito un puerto de carga de un Samsung galaxia s5 active

Eli Garcia - Reply

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