Samsung Galaxy S4 Active Troubleshooting

5 inch screen Part Number: 6860357 Released: Jun 21, 2013

Samsung Galaxy S4 Active not playing sounds through headphones ¶ 

No matter what you do, you can't get your Samsung Galaxy S4 Active to turn on.

Headphone jack is dirty ¶ 

Before delving into the guts of your Samsung Galaxy S4 Active, make sure that the headphone jack of the device is not dirty and does not having anything lodged into it that might cause problem with the connection.

To find steps on how to clean the headphone jack, please click [invalid guide link]

Headphone jack is broken ¶ 

You'll know it's broken if the notification of the headphones does not appear to be registered on the top part of the screen of the phone.

In order to replace the headphone jack, follow [invalid guide link]

Samsung Galaxy S4 Active not playing sounds through speaker ¶ 

" You are unable to hear music, ringtones, and other sounds through the speaker of your Samsung Galaxy S4 Active "

Speaker has water damage ¶ 

You will know it has water damage by tipping the phone on it's side and finding water drip from the holes of the speaker.

Directions on how to replace the speaker in case of water damage can be found here

Speaker is blown ¶ 

When the speaker sounds rattled with robotic voices or if the volume of the speaker has dropped dramatically, the speaker is most likley blown.

Directions on how to replace a blown speaker can be found here

Samsung Galaxy S4 Active microphone not responding to voice ¶ 

" The Samsung Galaxy S4 Active does not acknowledge your voice when you speak into the microphone "

Microphone is dirty ¶ 

When the microphone is filled with dirt and debris, it can inhibit the microphones ability to pick up a persons voice and cause a muffled voice when calling.

Directions on how to clean a dirty microphone can be found here

Microphone is broken or has water damage ¶ 

If the microphone has been in prolong contact with water or water seems to be seeping from the holes, the microphone may have water damage.

Directions on how to replace a microphone with water damage can be found here

Samsung Galaxy S4 Active screen not displaying anything ¶ 

" Nothing appears on display screen of Samsung Galaxy S4 Active "

Samsung Galaxy S4 Active has cracked or broken screen ¶ 

If the Samsung Galaxy S4 Active has a crack in the screen, it is essential to replace it in order to prevent any further damage to the device.

Directions on how to replace the screen can be found here

Samsung Galaxy S4 Active digitizer is disconnected ¶ 

If no physical damage can be accounted for the device and the screen has no sort of cracks but the screen is unresponsive to touch, the Samsung Galaxy S4 digitizer might be disconnected.

Samsung Galaxy S4 Active camera is not working ¶ 

" The Samsung Galaxy S4 Active is not taking pictures or videos "

Cracked lens ¶ 

If the lens of the camera on the phone has a crack in or on the glass, it could heavily distort the camera or cause the hardware to fail.

Directions on how to replace a camera with a broken lens can be found here

Water damage in lens ¶ 

If water can be seen or condensation is accumulating on the lens, it could be signs of water damage to the camera.

Directions on how to replace a water damaged lens/camera can be found here

One Comment

I have a problem . My microphone is working fine however whenever I plug any earphones/headphones, the mic just stops working .

Tabams - Reply

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