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Samsung Galaxy Nexus Troubleshooting

Common Problems for the Samsung Galaxy Nexus

Phone Won't Turn On ¶ 

For some odd reason your phone just won't turn on.

Press and Hold Power Button for the Device to Turn On ¶ 

Before completely tearing the device apart be sure to hold the button for at least 8 seconds, if that doesn't work read a bit more...

Dead Battery ¶ 

It is possible that the device has died because it hasn't been charged in a while. Try plugging it into the charger and leaving it in for 30 minutes and then returning to check on it. If the problem still persists...

Bad/ Drained battery ¶ 

There is a possibly that something happened to your battery and it is now completely dead. A possibility is that there could be water damage. This will need to be replaced.

Calls Won't Go Through ¶ 

Are your calls just not going through to other people?

Antenna Malfunction ¶ 

Antenna is located along the right side of the wall on the back of the phone. Please make sure the Antenna is on the appropriate place and is not being covered by other metals.

Out of Service Range ¶ 

Your device might be out of the service range, which you will see the No Symbol instead of the service bar. Try relocating your device to a better location.

Air Plane Mode is Turned On ¶ 

Please hold your power button for 3 seconds, which will bring up the power menu and turn off the Air Plane mode.

Or go to your network setting on your phone and check off Air Plane mode.

Pay Phone Bill ¶ 

It is possible that you could have forgotten to pay your phone bill. For example, your carrier will cut off your service if the bills are not paid on time. If you're not sure, contact your carrier.

Bad SIM Card ¶ 

Your device's SIM card will need to be replaced by your carrier.

Glass Screen Cracked ¶ 

I dropped my phone and my screen is cracked.

Dropped hone and the Display is Broken ¶ 

You dropped your device and now there is a massive crack on the main display glass screen. You will need to replace the main display glass screen here.

Picture Quality ¶ 

Are you just not getting the picture quality you are used to getting?

Clean Camera Lens ¶ 

It is possible that the camera could have been smudged with something in your pocket or purse and just needs to be cleaned. Wipe the camera lens with a microfiber cloth to clean the glass.

Front Camera Lens Cracked ¶ 

You will need to replace the front camera lens here.

Back Camera Lens Cracked ¶ 

You will need to replace the back camera lens here.

Sound is Very Dull ¶ 

Are the sounds from the speaker just not coming out like they used to? Does it sound like a muffed noise is coming out?

Attempt to Raise Volume ¶ 

Sometimes the volume is low and we just don't realize that it's so low that we can barely hear it. Push on the top of the volume button to attempt to increase the volume.

Clean the Speakers ¶ 

It is possible that the speakers could be dirty from extensive use, so cleaning it could could be a great way to fix the device. If the sound doesn't go up, use an alcoholic-based mini-rag or a micro-fiber cloth to attempt to clean the speakers.

Sound Still Not Coming Through ¶ 

If you cleaned your speakers, but the speakers are still not working for some reason the speakers will need to be replaced.

Your Microphone is Distorting Your Voice ¶ 

People are complaining that you sound very strange on the phone or they can't hear you even when you're yelling into the phone.

Clean the Microphone ¶ 

Use an alcohol micro-fiber cloth to clean the mic.

Sound Still Not Coming Through ¶ 

The microphone in the device will need to be replaced.

Audio Output not Working from the Headphone Jack ¶ 

You plug in your headphones into the headphone jack and expect to hear audio, but you don't hear a thing!

Debris in the Headphone Jack ¶ 

Some strange debris could have ended up in the headphone jack and now it has stopped working due t the debris. You could turn it upside down and hope enough of the debris falls out for it to start working again, or take it apart using the headphone jack replacement guide and instead of replacing it use a microfiber cloth to clean it or simply replace it using the replacement guide.

Possible Water Damage ¶ 

There is a possibility that you could have been on the phone in the shower, while it was raining outside, or you could have sweat in your pants so much that it affected your phone and now the headphone jack will not work. This will need to be replaced.

Ear Piece ¶ 

Can you not hear other people when they're calling you? There may be something wrong with your earpiece

Possible Water Damage ¶ 

Water could have possibly gotten into the ear piece and is distorting the sound on your end. This will need to be replaced.

Display Assembly not working ¶ 

For some odd reason the screen will not respond to your touch.

Screen Isn't Responding to Your Touch ¶ 

Is there water on your screen while you're touching the screen, try removing the water with a dry cloth. If you have a screen protector on the device it is possible that the screen protector is too thick and it could be conflicting with the screen not responding.

Soft Reset ¶ 

If the problem still persists attempt to soft reset your phone by holding down the power button.

One Comment

My nexus i9250 is working but the display light is totally off, and the screen is full black, what to do? I can receive calls and feel the touch vibration!

Helal Ahmed - Reply

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