Samsung Alias 2 Troubleshooting

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Phone won't turn on ¶ 

Drained/bad battery ¶ 

Charge it, or buy a new battery.

Disconnected Wires ¶ 

Open up the phone (see dis-assembly guide). Check to see if there are any loose wires. If there are, try to solder them back into place. If there are not or if the soldering does not work, your display screen is probably broken.

Broken Display Screen ¶ 

You will have to replace the display screen.

Faulty Logic board ¶ 

If the battery and the screen are not causing the problem, you may have to replace the logic board.

Display is Discolored or Otherwise Faulty ¶ 

Bad Logic Board to Display Screen Connection ¶ 

Open up the phone (see dis-assembly guide). Check to see if there are any loose wires (namely between the display screen and the logic board). If there are, try to solder them back into place. If there are not or if the soldering does not work, then there might be a problem either with the display screen or the logic board.

Broken Display Screen ¶ 

It is more likely that the problem is with the display screen so you can try replacing that

Broken Logic Board ¶ 

If replacing the display screen doesn't solve your problems, then unfortunately it is probably your logic board that is defective. Replace the logic board.

Cannot make or receive calls ¶ 

Bad service ¶ 

Check with your service provider to make sure you are in your service ares.

Sound won't work ¶ 

Check volume ¶ 

Make sure the volume level is high enough to hear.

Loose connection ¶ 

The speaker may not be connected properly. You will need to repair this connection.

Keys don't work ¶ 

Dirty keys ¶ 

Dirt or debris may have gotten into the keypad. If the dirt doesn't easily come out, you may have to remove the keypad to clean.

Phone Turns Off When Unplugged ¶ 

Dead Battery ¶ 

If the phone turns off as soon as you unplug the charger, your phone battery might be dead. If so, you will need to replace it.

Bad Charge Connection ¶ 

Try blowing on or using an air cleaner to clean out the plug or the charging port in the cell phone. If this does not work, disassemble the phone and clean the port.

Broken Charger ¶ 

Your charger unit may be faulty and may need to be replaced.

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2 Comments

Samsung zeal keypad stop working displays number but not letters when switch to keyboard stays on phone mode with numbers to dial but no letters to text.

David - Reply

Samsung zeal keypad stop working displays numbers but not letters when switch to keyboard stays on phone mode with numbers to dial but no letters to text.

David - Reply

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