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Roku 3 Troubleshooting

A media unit that offers access to a variety of streaming networks.

No Wifi Connection ¶ 

Your Roku 3 is not connecting to WiFi.

Incorrect WiFi Login Information ¶ 

Ensure that the login information to your network is correct.

WiFi Out of Range ¶ 

If your Roku 3 player is not connecting to WiFi, it is possible that the WiFi signal from the router is out of range. In order to strengthen the signal, move the router and Roku 3 so that there are fewer objects and walls between them. You should also avoid putting the router in the basement, near a window, or near other electronics that may emit interference. Do not place the Roku 3 device or the router in enclosed areas that can block the signal. You could also re-orient the router’s antennas towards the device. For the most reliable connection, you may connect the Roku 3 directly to the router via an Ethernet cable.

System Needs to be Rebooted ¶ 

It may be necessary to reboot both the router and the Roku 3 player. Unplug both devices and wait 5 seconds before plugging them back in. Retry wireless connection setup.

Wrong IP Address ¶ 

If your device is unable to connect to your network, check your IP settings for your wireless connection. Under Settings, go to WiFi and select your network settings. If the method to obtain the IP address is set to “manual”, change this to “automatic”.

Low video Quality ¶ 

Your Roku 3 is connected to High Speed Internet but is streaming poor video quality.

Weak Connection Between Roku 3 and Router ¶ 

To strengthen the connection between your Roku 3 and router, move your Roku 3 to a higher area or away from any other devices that may be interfering with the connection. If this does not work, update your router firmware. To do this refer to the section entitled “Applications Crashing.”

Speed of Broadband Connection ¶ 

To increase the speed of your broadband connection, discontinue the use of any other devices connected to the network being used by the Roku 3.

Remote Control Not Responding ¶ 

Your Roku 3 device is not responding to the remote.

Battery Needs to be Replaced ¶ 

If your remote is not working, it is possible that the batteries of your remote are drained or are not functioning well. Replace the two AA batteries, if necessary, using this guide and the LED light on the front of the remote should flash if it is working properly. Once the remote is working again, the remote pairing dialog should appear on the screen.

Pairing Issues ¶ 

It might be necessary to make sure that your remote is paired to the Roku device. Re-pair the remote to the device by pressing and holding the black pairing button within the battery compartment for 3 seconds until the LED light flashes and the remote pairing dialog appears on the screen.

Both Remote and Roku Need to be Restarted ¶ 

You may need to restart both the remote and Roku 3 device in order to pair the two devices. Unplug the power cord from the device and wait for 5 seconds until you reconnect the power. Once the Roku loading screen comes on, remove and reinsert the batteries in the remote. Next, you press and hold the black pairing button within the battery compartment for 3 seconds while the Roku continues to boot up. Once done, check to see if your remote is working.

Remote Needs to be Cleared ¶ 

It is possible that the remote needs to be cleared and re-paired. You will want to remove the battery compartment cover and unplug your Roku player. Press and hold the A, B and black pairing button all at once until the LED light flashes. The LED should flash three more times to indicate that the remote is cleared. Reconnect the Roku player to power. Now, press and hold the purple pairing button until the LED light flashes again to indicate that the remote is paired.

Applications Crashing ¶ 

Your application crashes or freezes randomly while using it.

Bugged Application ¶ 

If your applications are crashing or freezing often, then there may be an issue with the application. Try closing out the application you are currently using and open another one. Check to see if the problem reoccurs. If that application also crashes, then try rebooting your device. This can be done by unplugging the device, waiting several seconds, and then plugging it back in.

Roku 3 Firmware Out of Date ¶ 

Your Roku may not be up-to-date to be able to the new updates to your applications. To solve this, go to the home screen and enter the Settings. Under Settings, select System, then System Update, and Check now. If an update is available, apply the update and check the functionality of your applications.

Updating Errors ¶ 

The Roku 3 device will not update and an error message or code appears on the screen.

Firewall is Blocking the Connection with the Roku 3 Update Server ¶ 

If your Roku 3 is not updating, you may need to disable firewall. To do this, log into your router settings. For Windows devices you do this by opening a browser and connecting to 192.168.1.1. That should be the default for almost all routers. Find the firewall section. Click that section and turn off the firewall.

TV Not Communicating with Roku 3 Update Server ¶ 

The TV might not be properly connecting with the Roku Update Server. To fix this, you can connect to the secret screen and update from there. To get to the secret screen use your remote to press Home five times, Fast Forward three times, Rewind two times. Next, scroll to “Update Software” and click “OK.”

16 Comments

Had trouble finding compatible card locally. SanDisk nor MircoCenter store brand any luck. On Amazon people have has success with Lexar and Kingston class 4. The Kinston is made in Taiwan and works. The Emtec at MicroCenter works, and happens to be made in Taiwan as well. Just sharing my experience. I am sure there are other cards out there that work too. Less than 8GB micro SD cards are hard to find locally.

Rob Johnson - Reply

The Roku 3 is proving to be very particular about the micro SD cards that it will accept. The Walmart Transcend (China) class 4, 4 GB micros do not work with my Rokus. They do work, even in their SD adapters, in my PC. So, why is Roku so particular about the micro SD cards that it will play with. I have sent an inquiry to Roku. We'll see what they say.

KentuckyAl -

Installed a Samsung EVO 16GB Class 10 in my Roku 3, and it formated with no problems. It is working just fine.

GerryB - Reply

If the Roku 3 doesn't work with a SanDisk micro SD card they shouldn't advertize that it works with SD cards. I can't believe how many compatability issues their are online with Roku and micro USB, its terrible.

Nathan Ross - Reply

while watching net flix my picture blinks on and off what can i do to fix this

haparks - Reply

My Roku remote freezes every time it asks me to format the microSD card. What am I doing wrong?

whitneywitthans - Reply

When trying to watch a movie on roku, a purple screen appears saying unauthorized. Content disabled. What does this mean and how is it fixed?

wolflover68 - Reply

I had this problem to but can't get info what it means very frustrating

Tammy -

You have to update firmware for roku. Then after it boots up again go back to systems and update netflix firmware

Agaragon -

My Roku 3 won't retain its software, for some reason every time the Roku loses power it is in version 5.6, I update to 7.5, works fine, but if its disconnected I have to update again.

elisamuel40 - Reply

I'm having the same issue. Support is useless. They are sending a new power cord, but I'm wondering if I got a dud and should take it back.

Jess Williams -

Did this ever get resolved. I have same issue. Only temporary fix. I leave it on all the time. Does it help to use a memory card. Has any tried this?

Agaragon -

My TV is now blinking on and off picture too black to picture, etc every 2 seconds. Was watching Hallmark and left the room awhile. When returned this is what happened and I have not been able to fix. The light was on the entire time as it should be but now it is not. Went through pairing up the remote but nothing What do I do now Cant watch anything.

nanaschrauff7 - Reply

Roku works beautifully, but when I disconnect and return from video 3 to video 2, can not get regular tv watching capability

renatecolvin - Reply

roku.com/link won't open. ALL internet works but the ROKU pages. Customer Service stated (machine) that they CANNOT HELP with any ASSISTANCE if the Roku 3 was purchased b4 2015....so in short, these things BURN UP (Mine was 105 degrees, never had a fan in it sounding and thus...broke, so OF Course the ROKU page lets you PURCHASE new products but NOT RESET FACTORY SETUP when it stopped working. ROKU seems to be the PROBLEM according to my internet provider. 8-24-17 this started and ALL OTHER INTERNET WORKS. THEY SEEM TO BE BROKEN IN ALL FORMS (phone, net)

May Hemm - Reply

You'd think it would NOT go so far as to the CODE page if it's BROKEN, but NO HELP FROM ROKU EXISTS....looking to buy some OTHER product. ANY SUGGESTIONS?

May Hemm - Reply

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