Revel Alpha Troubleshooting

Thank you for your patience as we try to help you participate in our Revel Testflight program. If you have any issues that are not covered in this troubleshooting guide, please email me directly with your question.

I did not receive an email from iTunes. ¶ 

Revel MUST have the email that is used to manage your iCloud. This email is displayed on your iCloud Setting tab. Settings >iCloud (email displayed)

If you are unsure which email address we have please register here: https://justrevel.typeform.com/to/J2ze0R

Check that you can access emails sent to the email associated with your iCloud email address

This email MUST be opened on the iOS* device that you intend to download the app on. Device must be iPhone, iPad, and iPod touch running iOS 8 or later.

You will be taken to the AppStore to download TestFlight. Users must sign up with the same email as their iCloud account. Install Revel and enjoy.

  • If you would like additional information on TestFlight please visit: TestFlight FAQ

Opting Out: If you do not accept your email invitation, the beta app will not be installed and you will not be listed as a tester. Additionally, you can unsubscribe using the link at the bottom of the invitation email to notify the developer that you’d like to be removed from their list.

Confirmation code never came through on my phone. ¶ 

If you do not enter your code within a minute it prompts with a resend button. Depending on conditions it will either resend the code or call you.

The images are not loading. ¶ 

Since this is a pre-release product and still not available for public consumption, you’ll probably notice loading issues. Since you are one of the few first people experimenting with Revel we must ask for your patience if you encounter lengthy loading times or feature limitations. With that said, if a page does not load after a minute or crashes before completion please let us know all about it by emailing feedback@justrevel.com

I'm not seeing my personal calendar import onto my Revel Calendar. ¶ 

Please note that currently we only support Google Calendar integration.

Make sure you’ve gone through the full “sign-up” process and completed your google login in order to allow Revel to access your Google calendar data.

I’ve encountered a failure pop-up when I try to do something in the app. ¶ 

Take a screenshot and email feedback@justrevel.com with the description of what happened so that we can resolve the bug.

Seeing a problem that’s not entered here or have an idea for more calendar channels to import? You can reach us 24/7 at jane@justrevel.com or call (510) 517-4494.

0 Comments

Add Comment

View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 1

All Time: 46