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Device Won’t Turn Off ¶ 

The device will not turn off when the power button is held.

Faulty Power Button ¶ 

Try holding down the power button for three seconds. If the wand does not begin to cool down, the power button may need to be fixed or replaced, consult this guide for button replacement. Before opening up the wand remember to unplug the wand from the wall. The Power button may have become disconnected from the circuit, check here to find disassembly instructions for the wand. Once the wand is disassembled solder the wire back to the metal on the power button to reconnect the power button.

Temperature Controls Not Working ¶ 

The temperature of the iron will not change when the (+) or (-) buttons are pressed.

Faulty Plus Temperature Button ¶ 

If the wand is turned on, and the (+) button is pressed and the wand will not heat up more the wiring for the (+) button may be faulty. The connection from the wand’s main circuit to the (+) button might be disconnected, the device will have to be taken apart to check for faulty wiring. Please consult the disassembly guide to learn how to open up the wand. Once the wand is open look at the circuit board to see if the (+) button is connected. Look at the components on the circuit board to check if they are functioning. If any component on the board looks or smells like it is burning it will need to be replaced, instructions for fixing the circuit board can be found here.

Faulty Minus Temperature Button ¶ 

If the wand is turned on, and the (-) button is pressed and the wand will not heat up more the wiring for the (-) button may be faulty. The connection from the wand’s main circuit to the (-) button might be disconnected, the device will have to be taken apart to check for faulty wiring. Please consult the disassembly guide to learn how to open up the wand. Once the wand is open look at the circuit board to see if the (-) button is connected. Look at the components on the circuit board to check if they are functioning. If any component on the board looks or smells like it is burning it will need to be replaced, instructions for fixing the circuit board can be found here.

Curling Wand Won't Heat Up ¶ 

The iron will not get hot when plugged in and turned on.

Faulty power button ¶ 

When the iron is plugged into the wall and you hold down the power button, the iron will not get hot. First unplug the iron, then push the reset button on the wall outlet. Wait 2 minutes. Replug the iron into the wall and try turning it on again. If the problem persists you should follow this disassembly guide to disassemble the iron and look at the main circuit board for issues. Look for a disconnected wires, burned parts of the board or otherwise improper looking areas. Then follow this guide for fixing or the power button.

Broken power cord ¶ 

If absolutely nothing happens in the device when the device is plugged in (no lights turn on and the iron does not heat up), or when the iron is moved around the device turns on and off, the power cord may be faulty. Try unplugging the power cord from the wall and re-plugging it in. Closely examine the power cord to see if there is a spot that looks worn or damaged and do one (or both) of the following. [1] If there are no parts on the cord that look worn or broken, you should disassemble the device to check the connection of the power cord to the rest of the device. Refer to this disassembly guide. Near the bottom of the device, look for corrosion or damage of the connection between the cord and the receiver to the rest of the device. If you see problems here refer to this guide for replacing (or fixing) the power cord connection. [2] If there is one spot (or many) in the power cord that looks very worn or ruined, you may need to cut the power cord and reconnect it to fix it. Refer to this guide for fixing shorts or broken parts of the power cord.

Display Not Working ¶ 

Nothing (or a limited part) will show up on the display when plugged in and turned on.

LED display is faulty ¶ 

If the wand is powered on and the display is not working visit the screen replacement guide to find directions for replacing the screen. Check to see if connections in the circuit board are broken, if they are check the circuit guide to repair those connections. You will need to follow the instructions for opening up the wand. Once the wand is open and the screw holding the screen is removed you will be able to pop out the LED screen with your fingers and install a new screen. There is a plastic piece covering the screen, remove the screen from the cover by sliding it out with your fingers and replace with a functioning screen.

One Comment

My wand keeps having an error message pop up. It's been going on for a while but when it first started I could just unplug it and plug it back in and it would work. I could also set it to a certain temp and it would work. Now none of those ideas work and it will heat up for about 2-3 minutes then "Err" pops up. Do you have any suggestions or will I just have to buy a whole new wand?

Deashia - Reply

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