Bluetooth Connectivity Issues
Your device is on but it is not connecting
Before you connect to the Bluetooth, you must pair it with your devices. Make sure your Bluetooth is turned on for both devices. To do this, go to “Settings” on your phone, and tap the “Bluetooth” option. You will see discoverable Bluetooth devices near you. Select the device name of your soundbar and click “Connect”. After pairing successfully, you should see “Connected” below the device name. Your devices should stay paired until you turn off connection from either device.
Faulty Bluetooth Sensor
Try to connect the soundbar with another device’s Bluetooth. Once you have tried connecting the bluetooth to other devices and still are unable to make the bluetooth connect, consider replacing the Bluetooth sensor with this guide.
Power Cord not working
Your Polk MagniFi Soundbar is not turning on or is not staying on.
Faulty Power Adapter
Ensure the power adapter is plugged in and the charge light is on. If the light is not on, and the adapter is plugged in, the adapter is faulty. If you have another adapter on hand with the same voltage then test that one with the soundbar. If the other one works then use that one if possible.
If this does not work follow this guide to replace the internal power adapter.
Soundbar not responding to volume adjustment
Your soundbar is on and there is volume but you cannot change the volume.
Unresponsive Volume Buttons
If the remote works but the buttons on the soundbar are not responsive, try cleaning the keys by removing them and cleaning under the key. Put the keys back in place following this guide and test the volume buttons.
Soundbar turning off and on randomly
“'You have checked that everything is plugged in and it should work but it still is not working.''
Your Polk MagniFi Soundbar is connected to the power but cannot be turned on.
If the soundbar cannot be turned on, check the power cord connection, AC adapter, or the power on button. Troubleshoot all above options. If all of them work normally, there is a high possibility that the motherboard is broken. To fix this, replace the motherboard follow this guide.
Your Soundbar successfully turned on but unable to perform any activity.
Troubleshoot for Bluetooth connection and volume adjustment. If all functions failed to work, there is a high possibility that the motherboard is broken. Follow the link above to replace the motherboard.
Unresponsive Power Button
Follow this repair guide to taking off the power button. Be sure to clean the button and under the button to eliminate any residue that is causing the button to stick.