Student-Contributed Wiki

Student-Contributed Wiki

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LED Blinking Orange and Red ¶ 

LED indicator is blinking orange and red and will not take photos or record video

Memory Card is Full ¶ 

Make more space on the SD card. Either delete old photos/videos to create space, or install an empty memory card.

Video Playback is Slow or Low Quality ¶ 

Video playback is much lower quality or much slower than it should be

Memory Card is Not Compatible ¶ 

Make sure that your SD card is of at least Class 10. Lower Class cards (such as Class 6) may cause these performance issues.

Quality Switch is Not Set to 1080p ¶ 

Make sure the video quality switch is set to 1080p, instead of 720p. This will give the highest quality videos.

Computer Cannot Detect Camera ¶ 

Computer cannot detect camera when plugged in with USB and the LED indicator is yellow

SD Card is not Installed or the Wrong SD Card is Installed ¶ 

Make sure there is an SD card installed on the camera. The computer will not be able to detect the camera without an SD card. Also make sure that your SD card is at least Class 10.

Connection Cable is Broken or Defective ¶ 

Inspect your USB cable to ensure is still functioning and that there is no damage. You may want to test the cable with another device that you know is working.

Sound Quality is Poor ¶ 

Video does not have sound, or sound is muffled

Microphone May be Broken ¶ 

Inspect the microphone to see if it has visible damage. The microphone is located below the lens . Refer to the breakdown guide for more information on where the microphone is located.

Wrong SD Card may be Installed ¶ 

Make sure that the SD card you are using is at least Class 10. Lower Class cards (such as Class 6) may cause these audio issues.

Unsure if Cube is Charging or Not ¶ 

LED indicator does not turn on when charging with an electrical outlet.

Charging Cable is Broken or Defective ¶ 

Inspect your USB charging cable to ensure is still functioning and that there is no damage. You may want to test the cable with another device that you know is working. The LED indicator should blink yellow when charging properly. When battery reaches 10% charge the LED will glow orange.

Memory Card is Broken or Not Compatible ¶ 

Inspect the memory card to ensure it is not corrupted or broken. Sometimes a defective memory card will interfere with charging the battery.

10 Comments

Hi everyone I can not get my cube to connect to the app on my iPhone 6 Plus would anyone have any helpful tips for me please

Thank you

karen vokes - Reply

Does not turn on or charge

Steven Del - Reply

did you find a solution?

SERKAN YILMAZ -

i still have the same problem, does anyone found a solution?

Badro -

any one fixed the charging problem?

Mo Al -

Hello

The files of my cube is loosing the sound in windows movie maker

What should i do?

Michael - Reply

My cube plus when connected to my iphone does not show live footage on the main screen of the app like it is supposed to do. I had no trouble connecting to the app, just there is no live footage on the app when connected.

Riley Corn - Reply

the app says there is no camera connected when its connected, whats wrong?

Justin Hamel - Reply

I have the Polaroid Cube I tried to charge it and it wont do anything won't turn back on or nothing I turn Wi-Fi on and had it connect to my phone and then it just died and it won't come back on at all what should I do

William Summerford - Reply

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