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Playstation 4 Slim Troubleshooting

Released September 15, 2016. Updated version of Sony's original PS4.

PS4 Not Powering Up ¶ 

When the power button is pressed, the console will not turn on.

Power Adaptor Connection ¶ 

Check that the power adaptor is plugged in and the power indicator is on. If the power indicator is not on, the adaptor may be faulty. You may want to order a new one and replace it. Another option is to try a different cable that fits. If the problem still exists, it could be that the power supply is failing.

Power Supply Damaged ¶ 

A common cause of PS4 Slim not powering up is a faulty power supply. Error can be displayed by a solid blue light indicator (Blue Light of Death). If the fan is not heard during the powering process, this is a strong indication that the power supply is failing must be replaced. Check out PlayStation 4 Slim Power Supply Replacement.

Blue Light of Death Present ¶ 

After turning on, a blue light blinks a couple times, then the console powers off and disconnects from the TV.

Hard Drive Not Seated Properly ¶ 

To check if the hard drive isn’t seated properly, first turn off the PS4 by holding down the power button for at least seven seconds. Then remove all cables connected to PS4. Uncover the hard drive by sliding the hard disk drive bay cover. Check to see if hard drive is seated properly. If necessary, unscrew the single screw holding the hard drive in place and adjust the hard drive so it is properly seated.

Power Supply Damaged ¶ 

Your power supply may be causing the BLOD. First, turn off PS4 completely by holding down power button for at least seven seconds. Then, remove the power cable and check for damage. If no damage present, plug it back in and try rebooting the console. If the cable is damaged, check out PlayStation 4 Slim Power Supply Replacement.

Device Not Connecting to WIFI ¶ 

PS4 is not connecting to internet through WIFI.

Modem or Router Not Connected ¶ 

Check all wires and connections between the console and WIFI router to make sure they are plugged in correctly.

WIFI Settings Need to be Reset ¶ 

Follow the directions from this link to a Sony forum: https://community.playstation.com/conten...

Disk Not Reading ¶ 

PS4 Slim doesn’t respond to the disk being entered into the disk drive.

Incompatible Disk ¶ 

Make sure you are using disks that say “Playstation 4” on them. Disks from previous Playstation models (PS3, PS2, PS1), will not work in your PS4 Slim.

Damaged or Scratched Disk ¶ 

Eject the disk you are trying to use and check it for any apparent damage or scratches, as they may prevent the PS4 Slim from being able to read the disk. Try cleaning the disk with a soft cloth. Try other disks to see if that particular disk is the problem.

Disk Not Right-Side Up ¶ 

Make sure when you put the disk into the disk drive, the side with the name of the game (not the shiny, reflective side) is face-up.

Disk Drive has Foreign Objects Inside ¶ 

If foreign objects such as coins or cards somehow made it inside the disk drive, you are going to need to remove the disk drive in order to take out these objects. Check out PlayStation 4 Slim Disk Drive Replacement.

Optical Drive Issue ¶ 

If none of the issues above are the causing the disk to not be read, there may be an issue with the optical drive system. We do not have an optical drive replacement guide for the PS4 Slim yet, but this guide from the PS4 Pro may be helpful: PlayStation 4 Pro Optical Drive Replacement.

Console Overheating ¶ 

Console is extremely hot to the touch and the system sometimes shuts down or freezes. The fan runs loud while continually pushing out hot air.

Blocking of Air Circulation Vents ¶ 

Move the console so that all the ventilation slots are free to breath. It is preferable that the Playstation 4 Slim is not on carpet as carpet suffocates the vents, a flat hard surface is better.

Hot Room Temperature ¶ 

Make sure your Playstation 4 Slim is in a cool room or area. If the room is hot, the PS4 will run slower and can become damaged. Place the console in a room that has good airflow.

Dirty Fan ¶ 

Begin by blowing air into the vents to clear the fan from any dust build up. If this isn't enough, disassemble the console to make sure nothing is in the way of the fan. If the fan is not spinning there may be a malfunction and buying and installing a replacement may be necessary. Check out PlayStation 4 Slim Fan System Replacement.

Disk Auto-Ejecting or Refusing to Eject from PS4 ¶ 

The console rejects a disk, causing the disk to constantly eject, or refuses to release an entered disk.

Outdated System Software ¶ 

Check ”System Software Update” in “Settings” to ensure the latest system software is installed. Afterward, you can restart the power cycle by turning off the system power, re-inserting all connected cables, and holding down the power button until two beeps are heard. After three minutes, reconnect all cables and reboot the system.

Damaged or Scratched Disk ¶ 

Eject the disk you are trying to use and check it for any apparent damage or scratches, as they may prevent the PS4 Slim from being able to read the disk. Try cleaning the disk with a soft cloth. Try other disks to see if that particular disk is the problem.

Loose Screw ¶ 

A loose screw in the device may have accidentally triggered the system to think that maintenance was being performed. To manually eject your stuck disk, you should first power off the console and disconnect all wires. With your hands, pry open the glossy cover of the PS4 and locate the “manual-eject” screw, found below one of the interior ridges. Use a screwdriver and twist the screw clockwise to tighten it. Replace the cover and wires and reboot the system.

Disk Drive is Broken ¶ 

Your disk drive may not be able to eject disks simply because it is mechanically broken. Check out PlayStation 4 Slim Disk Drive Replacement.

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