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Motion Controller Will Not Power On
The controller will not respond or charging cables and ports appear to be broken.
Check to make sure charging port is plugged in correctly to controller and console. When properly plugged in and charging, a flashing red light should appear until the controller is fully charged. When the battery is fully charged, the red light will stop flashing. If this does not happen, the battery is faulty.
Faulty USB Cable
Check to make sure charging port is plugged in correctly to console. If the controller is correctly plugged and the red light has not stopped flashing after hours of charging, then the cable is faulty. Corroded metal chips of USB cable would disrupt a proper connection to the console. Also, make sure that you are using the authentic cable. Using a different cable can cause problems when the device is charging. See "Faulty Non-Authentic USB Cable" below for more information.
Damaged Charging Port
Check to make sure that the charging port on the controller does not have missing or corroded metal chips. If the charging port is damaged you can try to exchange your device for a new one. Another alternative is replacing the charging port yourself using a repair guide.
Defective Non-Authentic USB Cable
Check if the original USB cable is used. When the cable is not specifically made for the controller, it would not work as it is supposed to. Also, the specifications of the cable may not match the powering criteria of the controller. Your first option would be to try to find the original USB cable to charge the device. If this is not possible, try buying another cable to see if it works but this may not be the case because of what was previously explained.
Eye Camera Will Not Power On
Camera does not show signs of a successful connection or does not respond.
Damaged USB Cable
Check if the USB is properly connected to the port. When the USB is correctly plugged in, a light will appear, indicating that the camera is on. If this does not happen, the cable could have been damaged by excessive heat and improper storage, which would lead to broken wires in the cord.
Broken USB Port on Console
Check to make sure that the charging port on the controller is not damaged or corroded.
If there is any type of damage, try to exchange the device where it was purchased. Also, check that the cable you are using is not damaged itself. You could buy a new cord as well in case an exchange can not be done.
Eye Camera Does Not Pick Up Audio
The camera does not pick up input sounds.
Accessory Audio Settings Off
First check that the accessory settings of your console is set to ‘on’ for the audio option. Adjust the volume range for which the camera’s microphone will pick up. If these settings are fixed and the microphone still does not pick up sounds, then the camera’s microphone is faulty and needs to be replaced.
Motion Controller Buttons Stuck/Not Responding
Buttons do not move, respond or are sunk into the controller.
Controller Not Paired
When keys are stuck, there may be something below them. To fix this, remove the keys and make sure nothing is stuck in it. When the buttons do not respond, disconnect the controller from the console by clicking the reset button located at the back of the controller for a few seconds. To reconnect the devices, plug the USB cable to the controller and then to the PlayStation console. Press the PS button and it will be paired. If the controller does not pair, the motherboard may need to be replaced.
If the problem still occurs after doing the previous steps then it could be a defect from the factory.
Misuse of Controller / Usage Damage
Continuous use or improper use could damage the controller and affect its functionality.
Controller Sphere Does Not Light Up
Sphere of the controller does not light up or does not provide visual feedback of game activities.
Controller Not Paired
First, disconnect the controller from the console by clicking the reset button located on the back of the controller for a few seconds. To reconnect the devices, plug the USB cable to the controller and then to the PlayStation console. Press the PS button and it will be paired.
LED Lightbulb Defect
If the controller is charged and paired to the console but does not light up, the lightbulb is dead and should be replaced.