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PlayStation 3 Super Slim Troubleshooting

In 2012, Sony Entertainment announced that the company would be releasing a new version of its 2006 Playstation 3 console. The new console is call the Playstation 3 Super Slim and is identified by the model number, CECH-4000.

Playstation 3 Super Slim Won't Start ¶ 

Your Playstation 3 Super Slim does not start up correctly.

Power Surge Damage ¶ 

If the PS3 stopped starting up after a power surge or shortage, the device may have been damaged and will need a repair.

Incorrect Power Requirements ¶ 

Check to make sure your PS3 model is made for your country. If it is made for a different country or region, it may have different power specifications.

Damaged Files ¶ 

Enter Safe Mode by holding down the power button until you hear three beeps. Select "Restore File System." This will attempt to repair any damaged files saved onto the hard drive that may be causing the issue.

PS3 System Needs to be Restored ¶ 

Enter Safe Mode by holding down the power button until you hear three beeps. Select "Restore PS3 System." This will perform a factory reset.

NOTE: You may want to back up your PS3 on a removable storage device before performing this last step, since this option will delete all data on the PS3 to revert it to it's factory settings.

If this last option does not work, your device may need a repair.

Defective Power Supply Unit (PSU) ¶ 

If your PS3 shuts down after 10 seconds, there is a hardware issue with the PSU that cannot be resolved. The device will need a repair.

Playstation 3 Super Slim Freezes ¶ 

The Playstation freezes on the XMB.

Damaged Files ¶ 

Turn off your PS3. Enter Safe Mode by holding down the power button until you hear three beeps. Select "Restore File System." This will attempt to repair any damaged files saved onto the hard drive that may be causing the issue.

PS3 System Needs to be Restored ¶ 

Turn off your PS3. Enter Safe Mode by holding down the power button until you hear three beeps. Select "Restore PS3 System." This will perform a factory reset.

NOTE: You may want to back up your PS3 on an external memory before performing this last step, since this option will delete all data on the device to revert it to it's factory settings.

If this last option does not work, your device may need a repair.

Playstation 3 Super Slim Won't Read Discs ¶ 

The optical drive of the Playstation 3 Super Slim is not working

Dirty Disc ¶ 

Your disc maybe dirty. Insert a different disc to see if the issue exists across multiple discs. If the device reads this disc, clean the original one, then reinsert it into the Playstation 3 Super Slim.

Damaged Files ¶ 

Enter Safe Mode by holding down the power button until you hear three beeps. Select "Restore File System." This will attempt to repair any damaged files saved onto the hard drive that may be causing the issue.

PS3 System Needs to be Restored ¶ 

Enter Safe Mode by holding down the power button until you hear three beeps. Select "Restore PS3 System." This will perform a factory reset.

NOTE: You may want to back up your PS3 on a removable storage device before performing this last step, since this option will delete all data on the PS3 to revert it to it's factory settings.

If this last option does not work, the laser lens on your device may need to be replaced or repaired.

Playstation 3 Super Slim Won't Connect to the Internet ¶ 

General Network Troubleshooting

Poor Connectivity ¶ 

Navigate with the XMB to Setting -> Network -> Test Connection. Any network connection issues should come up with an option to troubleshoot.

Faulty Network Devices ¶ 

Turn off and unplug all network devices, including any wireless access points, modems, and routers. Leave these unplugged for two minutes. Then, turn them back on, and wait for them to cycle through their startup. Once the internet is back up, try connecting only the Playstation 3 Super Slim to the network.

Poor Internet Connection ¶ 

Test to see if your home network is working properly by connecting from a computer. If it is not, you will need to contact your internet service provider to resolve the issue.

Necessary Ports are Closed ¶ 

If you can connect to the internet but not PSN, you may need to open ports in your modem's settings. The ports that are needed open are TCP: 80, 443, 3478, 3479, 3480, 5223, 8080 and UDP: 3478, 3479.

Filtered MAC Address ¶ 

If you have a modem that "filters" all MAC addresses, you will need to manually enter the PS3's MAC address as an allowed device. Your PS3's MAC address can be found as follows: go to the XMB home menu -> Settings -> System Settings and press the X button. Scroll until you see System Information and press the X Button.

Playstation 3 Super Slim is Not Displaying Correctly ¶ 

General problems with the display of a Playstation 3 Super Slim.

Loose HDMI / Display Cable ¶ 

Make sure that the display cable is connected properly.

Incorrect Display resolution ¶ 

Check the display settings on your Playstation 3 Super Slim . From your XMB, go to Settings -> Display. Check that the correct resolution is selected.

PS3 is Not Recognizing Connected Devices ¶ 

Restarting the system will allow the system to reidentify the connected devices.

Hard Disk Drive (HDD) Failure ¶ 

Hard drive is not allowing system to boot or correct save files

Damaged Files ¶ 

Enter Safe Mode by holding down the power button until you hear three beeps. Select "Restore File System." This will attempt to repair any damaged files saved onto the hard drive that may be causing the issue.

PS3 System Needs to be Restored ¶ 

Enter Safe Mode by holding down the power button until you hear three beeps. Select "Restore PS3 System." This will perform a factory reset.

NOTE: You may want to back up your PS3 on a removable storage device before performing this last step, since this option will delete all data on the PS3 to revert it to it's factory settings.

Faulty Hard Disk Drive (HDD) ¶ 

A comprehensive guide of how to replace the current HDD with a new working one can be found at Playstation 3 Super Slim HDD Replacement

NOTE: To remove the HDD bay cover, do not attempt to pry it off as the guide says, instead, slide the cover towards the back of the device, then pull the cover off.

3 Comments

IN ENGLISH

Hello everyone . I have yesterday launched the update for my ps3 super slim pending That his finissisent I go take a shower . When I return my joystick gives more and HDMI Cable is well connected on the ps3 like on TV But television does well recognize the ps3 . I do not know what to do . Help me please.

IN FRENCH

bonjour a tous . hier j ai lance la mise a jour de ma ps3 super slim en attendant Que sa finissisent je suis aller Prendre une douche . Quand je reviens ma manette ne donne en plus et le câble hdmi is bien brancher sur la ps3 Comme sur la TV Mais la télévision ne reconnait ainsi la ps3 . je sais pas quoi faire . aidez moi sil vous plait

karim - Reply

Guys! I replaced my single lens laser drive deck. It reads discs and mounts but fails install and the system goes black with 3 beeps, green light stays on! Help!!

Robert S - Reply

Guys my superslim 500gb doesn't have the install packages option pliz help

Allan Dean - Reply

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