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Photive Hydra Troubleshooting

Released June 2014. Model #: PH-BTW55

Speaker won't power on. ¶ 

The device is not turning on.

Speaker is not switched on ¶ 

Before the speaker is taken apart, check to see if the speaker is switched on. If you flip the switch and the blue LED does not come on, then you may have a dead/ drained battery.

Bad/drained battery ¶ 

If your speaker hasn't been used recently, or if was left on for a long period of time, the battery may be drained. Use the micro-USB adapter to plug your speaker into any USB port. If the LED light comes on, then the speaker should now be charging. If the LED light remains off after plugging in the speaker, then there may be an internal issue with the battery and it may need to be replaced.

No sound coming from the speaker ¶ 

The device is not emitting sound.

Speaker is not powered on ¶ 

Check to see if the power switch is in the “on” position and blue LED light in the bottom right hand corner of the metal face-plate is blinking. If no blue LED light, refer to the bad/drained battery troubleshooting section to check the battery charge.

Speaker is not connected to the Bluetooth device ¶ 

To test to see if the speaker is paired with the Bluetooth device, observe the blue flashing LED on the face-plate of the speaker. When the speaker is unpaired, the LED light will flash rapidly. Once it has successfully paired with a device, the flashing of the LED will slow down.

Volume too low ¶ 

If the device is on, assure the volume level is at an audible level using the “+” button on the top of the device. If none of these solutions work, there may be an internal issue with the speaker system and they may need to be replaced.

Speaker sounds distorted ¶ 

The sound coming through the speakers have decreased in quality.

Device Out of Bluetooth Range ¶ 

Ensure that the speaker is within the receiving boundary of 33 ft for optimal Bluetooth connection. If within Bluetooth range, first check to see if the power switch is in the “on” position and blue LED light in the bottom right hand corner of the metal face-plate is blinking. Ensure that the Bluetooth capable device is powered on and has it’s Bluetooth turned on. Check to see if you have selected PHOTIVE PH-BTW55 SPEAKER as the pairing device. Allow 0 -15 seconds for device to connect to speaker.

Dirty Speakers ¶ 

To better the quality of the speakers, ensure that the speakers are clean and free from debris. Clean the speakers with a soft, lint-free, dry cloth. Do not use any type of detergents or an abrasive cleaner.

Device connectivity issues ¶ 

The device will not connect to your input device.

No Bluetooth connection ¶ 

First check to see if the power switch is in the “on” position and blue LED light in the bottom right hand corner of the metal face-plate is blinking. Ensure that the speaker is within the receiving boundary of 33 ft for optimal Bluetooth connection. Ensure that the Bluetooth capable device is powered on and has it’s Bluetooth turned on. Check to see if you have selected PHOTIVE PH-BTW55 SPEAKER as the pairing device. Allow 0 -15 seconds for device to pair to speaker. Check that the connecting device and speaker device volume is all the way up.

Auxiliary Connection issues ¶ 

First check to see if the power switch is in the “on” position and blue LED light in the bottom right hand corner of the metal face-plate is blinking. Check that auxiliary cable is completely pushed into speaker auxiliary port and connecting devices auxiliary port. Check auxiliary cable for tears or abrasion to connecting tip. Check that the speaker auxiliary port and connecting devices auxiliary port is not obstructed by debris or damaged. Check that the connecting device and speaker device volume is all the way up.

Waterproof cap disconnected ¶ 

In some cases, the cap protecting the on/off switch, micro-USB port and AUX port may disconnect or break.

Cap disconnecting ¶ 

If the protective cap is disconnected from the speaker, simply acquire some kind of pointed object, like a pencil or screwdriver.Apply force on the mushroom shaped end of the cap to push it back into its hole.

Cap broken ¶ 

If the mushroom shaped end of the cap has been broken off of the rest of the cap, then the cap cannot be reconnected to the device. In this case, the device should no longer be used as a shower speaker, but may still be used as a regular wireless speaker.

15 Comments

Apparently, if the speaker's power is completely drained, it can change it's pariing codes, requiring "forget device" before pairing it again.

Ryan Benech - Reply

Thanks, Ryan! That was very helpful. I had the same problem. Had my iPhone forget the device and then discover it and the connection came back.

mustangbill52 - Reply

Mine used to work. Now it just powers on and the blue light blinks rapidly. It does not work with my paired cell phone. It does not pair with phones that had not been paired to it yet. I deleted the pairing on my phone and tried to re-pair. Failed.

This thing is only a couple of months old.

Tom O - Reply

I have the same problem too. Does anyone here know what to do?

ace -

Mine is less than a week old and doing the same thing!!! Any other troubleshooting advice for pairing other than charging the speaker? It's fully charged :(

Joy -

Same problem as well, Tom. Did you manage to fix the problem? Cheers.

Hula Palusa -

Thank you! I had the same problem and was ready to throw the speaker in the trash.

aloradanen - Reply

Ryan is apparently right. I let my speaker's battery run completely out, after which the speaker would not pair with my phone. The solution: 1) in the Bluetooth screen on the cell phone, in My Devices, click the circle "i" beside the Photive Speaker, then click "Forget This Device." The Photive Speaker then disappears from My Devices. To make it reappear and then connect again, 2) switch Bluetooth to off, then back to On. Problem solved.

Jeffrey D Kellogg - Reply

Jeffrey’s fix (11/12/16) worked for me.

Mark -

Jeffrey’s fix (11/12/16) worked for me. Thanks!

Mark -

I am currently having problems with the volume being low, have turned the speaker up as high as it goes , same with the phone. I am currently in the process of flattening the battery of the speaker to see if that will re set the volume levels

Mark Prowse - Reply

i plug in the device and my charging block flickers and speaker will not charge. speaker is 2 weeks old.

Matthew Stamp - Reply

I am getting a busy signal....why

Chris Forzano - Reply

Had a power surge and lost the pairing between my echo and this speaker. When the speaker is on, it blinks blue very rapidly. I asked Echo to pair and she said she could not find a speaker. I've tried to power this speaker down, but it keeps going into power mode. I sat with it and every time it powered off, I turned it back on but this speaker still has not died. I also removed the speaker from the bluetooth app on the Echo and have tried to reconnect. It will visually show this speaker but also showing that it's still searching. Essentially having the same issue as Tom from some months back. Any new ideas out there?

Betty Barratt - Reply

It worked 5 times and now will not connect though all blue tooth to phone and or tablet are on and it continually flashes the blue light with out actually connecting. We have had our other one for 2 years with out any difficulties. Please reply. Thanks you, its been the best speaker ever, but new wife appreciation gift is falling flat. HELP!

Courtney Kc - Reply

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