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Camera Won’t Turn On
The camera won’t turn on after several attempts.
Battery Is Incorrectly Positioned
Check to see if the battery is placed into the camera correctly by removing it using this guide. Check which way the battery should be turned by looking at the arrow on the battery.
Place the battery into the camera with the arrow facing down, closest to the inside of the camera. Once it is facing the correct way, make sure that the battery is pushed into the camera completely and close the battery flap.
Battery Is Not Charged
See if the battery is fully charged by turning it on and looking at the screen display for a full battery symbol. If the camera does not show a fully charged sign or does not turn on, then follow this guide in order to remove the battery. Then charge the battery by placing it into the charger that plugs into the wall.
Buttons Are Stuck
The buttons don’t move, nothing happens when they are pressed, or the wrong action happens when a button is pressed.
Buttons Are Broken
If the buttons are broken, then you need to replace them. Replace the back panel buttons or follow this guide to replace the buttons on the top panel.
LCD Monitor Not Displaying
The LCD monitor appears black on the screen.
LCD Screen Is Cracked Or Damaged
Check the screen for any visible cracks or damage. If the screen is broken, then you will need to replace it. For help with the LCD replacement, refer to this guide.
Battery Is Not Charged
Check to see if the battery is charged. If it’s not, follow this guide in order to remove it. Then charge the battery by placing it into the charger that plugs into the wall. If the screen is still black, you will need to replace the LCD screen using this guide.
Flash Not Working
When a picture is taken the flash does not light up.
Flash Mode Is Set To Off
If the flash setting is off or on auto, then the flash will not go off when a photo is taken. Go to the settings menu of the camera and make sure that the flash setting is turned to 'on'.
Battery Is Not Charged
If the camera’s battery is too low, then the flash may not have enough power to light up when the photo is taken. Follow this guide to remove the battery. Then charge the battery by placing it into the charger that plugs into the wall.
Flash Is Broken
If the flash is broken, then replace the flash unit on the camera.
Image Can Not Be Played Back
The images will not show up on the screen when the play option is selected.
No Memory Card Inside Camera
If there is no memory card inside the camera, then the camera cannot record the images, and the images will not be displayed on the screen. Check to see if the memory card is inside the camera by opening the memory card compartment on the bottom of the camera. If there is no memory card, replace it with a new or compatible memory card.
No Images On Memory Card
If the memory card is inside the camera but the images are not saved on the card, then the memory card may be broken. The camera can be connected to a computer using the USB cord that accompanies the device in order to see if there are images saved on the memory card.
To make this connection, plug the USB cord into the camera and into the USB slot of a computer. If the device appears on the computer without images, then you should replace the existing memory card.
Camera Cannot Connect To The Computer
The camera will not download the pictures to the computer.
Battery Is Not Charged
The battery must be sufficiently charged to connect to the computer. If the battery is low, follow this guide to remove the battery. Then charge the battery by placing it into the charger that plugs into the wall.
USB Port Is Not Connected
Make sure the USB cable is connected to the correct port on the computer and the correct port on the camera. Push the cable all the way into the ports.
Memory Card Is Not Inside The Camera Correctly
In order to download the images to the computer, the memory card must be inside of the camera. Make sure it is placed in the camera correctly by opening the memory card compartment on the bottom of the camera. If the memory card is in place, try removing it and replacing it again.
USB Cord is Broken
If the USB cable will not connect the camera to a computer, then it may be broken. Replace the cord and try to connect the camera and computer again.
Lens Does Not Attach
The camera lens will not attach to the camera.
Lens Is Not Correctly Screwed Onto The Camera
In order to screw the lens into the camera correctly, you may need to reattach the lens.
Lens Model Is Incorrect
If the lens does not attach to the camera, then the lens model may be incompatible with the camera. Make sure that your lens is compatible by searching your lens type. If your lens type is incorrect, you will need to order a new one that is compatible to this camera and replace it.
Lens Is Damaged
The lens may not attach because it is broken. This damage may be visible or not. You can try attaching a different lens for the same model to see if the camera or the lens is the problem. If another lens works, then the original lens is damaged, and you will need to replace it.
Lens Mount Is Damaged
The lens may not attach because the camera is damaged where the lens should attach. You can verify this by trying to attach other lenses with the same model to the camera. If none of them attach, then the camera’s lens mount may be broken. In this case, you will need to replace the lens mount.
Camera Only Takes Blurry, Smudged, Or Distorted Pictures
The camera does not take clear pictures. Pictures appear blurry, smudged, or distorted.
Lens Needs To Be Cleaned
The lens may need to be detached and cleaned. When doing so, avoid touching the lens with your finger because that may scratch or damage the lens. Use a soft cloth or lens cleaning paper from a camera store or website to wipe the lens off.
Avoid using water to clean the lens because it may damage the lens and camera. If necessary, use a lens cleaning solution and cloth to clean the lens.
Lens Is Scratched
If there is a visible scratch on the lens after it has been cleaned, you will need to replace the lens.
Camera’s Autofocus Is Broken
If the lens is not dirty or damaged, the camera’s autofocus hardware may be broken. If this is the case, then you will need to replace the hardware.
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