My phone will not turn on ¶ 

The phone is unresponsive when the power button on top of the phone is held for approximately 3 seconds.

The battery is not charged ¶ 

Connect the phone to the charger and the charger to the wall or computer. If this results in a small red light at the top of the phone that is a positive indication that the battery was dead and the phone is now charging.

The battery is not properly installed ¶ 

Check the battery by removing the back cover to make sure it is properly inserted in the phone. If this does not fix it you may need a new battery. A new battery may be purchased here: buy battery at Newegg.com and you can follow the battery replacement guide here: Palm Treo Pro Battery Replacement

The screen is dead ¶ 

If the keypad lights up this is an indication that the phone is turning on, but that screen is unresponsive. The problem is a result of a faulty screen or screen backlight.

The power button is broken ¶ 

If the power button appears to be stuck, the battery may be charged and the phone functional, but the button may be broken. Replacing the power button will fix this problem.

The motherboard is failing ¶ 

If the phone is totally unresponsive that is an indication that the motherboard has failed and should be replaced. Follow the motherboard repair guide here: Palm Treo Pro Motherboard Replacement

Other person can’t hear me/microphone problems ¶ 

While talking on the phone other people complain about not being able to hear me. I am having trouble hearing other people.

The phone is muted ¶ 

Check to see if the microphone is muted and select the “unmute” button. If this does not resolve the issue, try using the physical mute button on the phone. If this also does not work, try replacing the physical mute button on the phone.

The phone is too far away from your face ¶ 

Be conscious about where the phone is in relationship to your mouth as you are talking on the phone. Check to make sure it is relatively close to your mouth and that you speak up to help the other person hear you.

The phone is receiving a poor signal ¶ 

Check the signal strength of the phone while you are in the middle of your call. If the strength is low, let the person you are trying to talk to know, then relocate to an area will a stronger signal, and call them again.

There is debris stuck in the microphone ¶ 

Examine the microphone on the front of the phone. If you discover that it is filled with debris then carefully try to remove it from the outside.

Faulty microphone ¶ 

If none of the above options solve your problem then consider that the microphone on your phone may be broken and replace it.

My phone will not charge ¶ 

My phone is not responding when it is attached to the charger.

Faulty charger cable ¶ 

Inspect the current cable for damage or exposed wiring. If you notice anything out of the ordinary properly dispose of that charger and attach the phone to a new/undamaged charging cable.

Faulty USB drive ¶ 

The device that the charger currently is connected to may have a faulty USB drive. Try plugging the charger into the wall instead of a computer, or a carport, etc.

Clogged or damaged charger port ¶ 

The charger port on the phone may be clogged or damaged. Inspect it for any inconsistencies. If you notice debris that is likely what is preventing the phone from charging. Carefully remove the debris and then connect the charger.

The battery runs low too quickly ¶ 

The battery in my phone does not last as long as it did originally.

Screen brightness/screen timeout ¶ 

Lowering the screen brightness and making the screen timeout time shorter will improve the battery life. The screen is the biggest source of energy usage; minimizing screen usage will improve battery life.

Turn off unused radios ¶ 

Any radios not in usage, including Wi-Fi, Bluetooth, GPS, or any beam settings not in use. Unnecessary radio usage drains battery. Minimizing radio usage can improve battery time.

The battery is too old ¶ 

If none of the above techniques improve the battery life of your phone then it may be too old and therefore it is time to purchase a new battery. A new batter can be purchased here: buy battery at Newegg.com and replace it by following this guide: Palm Treo Pro Battery Replacement

Extreme temperatures ¶ 

Extremely hot and extremely cold temperatures can draw excessive amounts of current in the phone. Keep the phone out extreme temperatures, out of the sunlight, and out of other weather conditions.

My phone’s screen is constantly black ¶ 

My phone is on yet the screen is constantly black and there is no way to know what is happening on the phone.

Phone is frozen ¶ 

The screen/phone make be frozen; fix this by attempting a hard or soft reset.

Soft reset: Attempt to activate a soft reset by removing the back case, removing the battery, and then putting the battery back in and the case back on. Then attempt to turn the phone on and use the screen. To do this follow the guide here: Palm Treo Pro Battery Replacement

Hard reset (WARNING: ALL DATA WILL BE LOST): Attempt to activate a hard reset by removing the back panel from the phone and using the stylus to press the reset button which is under where the stylus is kept. A loading bar on the Palm logo screen will appear. After the bar is completed, slide the back panel back into place. Then attempt to turn the phone on and use the screen.

The phone screen is broken ¶ 

Insure that the phone is on, if the screen is still black then there is clearly an issue with the screen itself and therefore the screen needs to be replaced. Use this guide to replace it: Palm Treo Pro Display Glass Replacement

The backlight behind the screen has burnt out ¶ 

Insure that the phone is on, if only a dark image appears on the screen then the backlight is out and will need to be replaced.

Faulty software ¶ 

Plug a USB cable from your phone into your computer. If the computer does not recognize the phone, contact the service provider or original equipment manufacturer; there might be software issues that exist beyond the scope of this repair guide.

My touch screen is not working ¶ 

My phone is on, yet the touch screen is unresponsive to my touch

Touch sensitivity ¶ 

If you are trying to work the touch screen with your finger attempt to activate the touch screen by utilizing the stylus. If you have lost or misplaced the stylus you may purchase one here:buy Palm stylus at Amazon.com

Frozen screen ¶ 

The screen/phone may be frozen; fix this by attempting a hard or soft reset.

Soft reset: Attempt to activate a soft reset by removing the back case, removing the battery, and then putting the battery back in and the case back on. Then attempt to turn the phone on and use the screen. For help follow the guide here: Palm Treo Pro Battery Replacement

Hard reset (WARNING: ALL DATA WILL BE LOST): Attempt to activate a hard reset by removing the back panel from the phone and using the stylus to press the reset button that is under where the stylus is kept. A loading bar on the Palm logo screen will appear. After the bar is completed, slide the back panel back into place. Then attempt to turn the phone on and use the screen.

Broken touch screen ¶ 

The touch screen itself may be broken and unresponsive. If the above options did not help then the next step is replacing the touch screen.

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