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Student-Contributed Wiki

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Headset won’t turn on ¶ 

Headset will not power on or show any response.

Diconnected/Broken Internal Wires ¶ 

It is possible that the wires inside the headset are loose and/or not connected and will need to be reconnected. Open up your headset and check to see that all wires are connected, if some are not connected please reconnect them to the appropriate places, if they are all connected and headset still wont turn on please keep reading.

Dead/Faulty Battery ¶ 

First check to make sure that your headset is charged, to do so just let it charge for 15 minutes then come back and try to turn it on again. If it still wont turn on then check that all the wires are appropriately connected to your battery and reconnect any loose wires. If it still wont turn on then you will have to replace your battery.

Lights are not working ¶ 

The headset won’t light up when it is powered on.

Faulty/Dead cathode ¶ 

This headset equipped with RGB LED inside. It is possible that one of the cathode legs might be broken. Bringing dead LED to light requires advanced knowledge in electronic. You can just buy a new RGB LED and replace the old one. They are cheap and easy to find. Here is the link for inexpensive RGB LED.

Disconnected wires ¶ 

Light emitting diodes(LEDs) need a positive voltage so they can light up. First you must check if there is a burnt wire inside the circuit. RGB leds has four input pins, three for colors(red,green,blue) and the 4th is for the power. It is possible that you have bad connection between the four legs and the logic board. If you need to replace wires, you need pay attention on the power wire.(how to solder wires together) First pin in the led is usually is the power pin. You have to make sure that power wire has a bigger AWG then the other data pins(three color pins). If you need more information about American Wire Gauge(AWG), take a look at the following webiste.

Dead/Faulty battery ¶ 

First check to make sure that your headset is charged, to do so just let it charge for 15 minutes then come back and try to turn it on again. If it still wont turn on then check that all the wires are appropriately connected to your battery and reconnect any loose wires. If it still wont turn on then you will have to replace your battery.

Voice guide is not working ¶ 

The voice guide does not activate when the headset is powered on or settings are changed.

Double Check Sound Settings ¶ 

First check that the voice guide is not muted and/or that the voice guide volume is turned all the way up. If they are please keep reading.

Broken Small Speaker ¶ 

Make sure there are no loose connections or disconnections to the small speaker and if so then reconnected the wires to the small speaker. After you have done this, check to see if voice guide is back on. If it is not please keep reading.

Broken Logic Board ¶ 

Make sure all the wires are connected to the logic board, if they all are then you will have to replace the logic board. If wires are not connected reconnect them and check to see if the voice guide came back on. If it still does not come back on then you will have to replace your small speaker or the logic board.

Can’t connect it to the PC ¶ 

The device cannot connect to a PC with everything hooked up.

Missing Drivers ¶ 

The device cannot connect to the PC without the appropriate drivers. To acquire PC drivers visit the manufacturer's website here.

Wrong USB Cable ¶ 

You may be using the wrong USB cable for your device. Double check to make sure you are using the correct cables otherwise the device will not be able to connect.

Damaged Transmitter ¶ 

It is possible that your wireless transmitter may be damaged. If so, try the wired connection, or use this guide to fix the transmitter.

No audio or Distorted audio ¶ 

Audio does not come out of the headset despite everything being connected correctly.

Broken speaker ¶ 

It is possible that your speaker may be damaged. You may be interested in this guide on replacing the speaker.

Broken circuit board ¶ 

If it is not the speaker itself that is damaged, it may be the circuit board. To replace the circuit board, view this guide.

Disconnected internal speaker ¶ 

If neither of the above problems are the case, then the speaker may have a connection problem inside of the headset. To fix this, you may follow the guide for replacing the speaker, but just take out your original speaker and replace it with itself.

3 Comments

My power button doesn't make that clicking sound when i hold it down to turn it on anymore. It charges and i used it 30 minutes before this happened. Is there anyway to fix this issue at home?

chavah154 - Reply

Yea thats whats wrong with mines. Idk how to fix it

Shelton Sheppard -

Same mines doing that to man, it sucks

Eric Davis -

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