Shield won't turn on ¶ 

Opening the lid does not turn on the device

Drained/Dead Battery ¶ 

Make sure to connect the charger to be sure the device is getting charged. There is a light on the back by the USB port that lights up when the Shield is being charged.

Nvidia Shield will not charge ¶ 

If the battery will not charge, power off and reboot device with charger unplugged. Upon reboot, plug charger into the charging port located at the top of the controller. If neither of these suggestions work, a replacement charging cord, and/or standard 18650 lithium ion battery (2450 mAh) may be needed.

Blank display ¶ 

It is possible that nothing appears on the display but the button with the Nvidia logo is still lighting up when the Shield is opened. If this is happening the display may have to be replaced.

Malfunctioning Gamepad ¶ 

The gamepad does not respond to the user at all

Sticky buttons/Joysticks ¶ 

Before opening the device, make sure there is no residue that may cause the button to stick down. Take a toothpick or pin to scrape away any residue under the buttons. Next, use a cotton swab with a solvent, such as rubbing alcohol, to wipe away the rest of the residue.

USB/HDMI Port Not Working ¶ 

It is likely the USB or HDMI cable is bad than the USB port. Try another micro USB cable. If the new cable doesn’t work, the USB port may be damaged and will have to be replaced.

Display disconnects when connected to HDMI ¶ 

Assure HDMI cord is securely connected to the HDMI port located at the top of the controller. Disconnect and reconnect to assure firm connection. If neither of these suggestions work, test the HDMI cord with another device assure HDMI cord is functioning properly. If not, your HDMI cord may need to be replaced.

Will not stream on my PC ¶ 

Nothing is shown from my PC on the Shield display

Does not meet hardware and software requirements ¶ 

Be aware that the hardware and software requirements for connecting the SHIELD to your PC are VERY specific. You can find the list of requirements here. http://shield.nvidia.com/user-guide/game...

Firewall blocks connection ¶ 

Make sure that streaming is not being blocked by a firewall from the computer or the wireless router. Be sure to disable your firewall or add an exception for the device.

Games not supported ¶ 

Not all games are supported for PC game streaming to the Nvidia Shield. Here is the current list of supported games. http://shield.nvidia.com/play-pc-games

Wi-Fi not working ¶ 

Check to make sure the Wi-Fi for your Shield is turned on by going to settings, then Wi-Fi. Your shield may not be properly connected to the network, so try resetting the Wi-Fi option by turning off the device then turning it back on.

One Comment

My screen does not work but when I open and close it slot it works and now it don't work at all

james turner - Reply

View Statistics:

Past 24 Hours: 4

Past 7 Days: 39

Past 30 Days: 144

All Time: 11,000