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Equipped with an Android Operating System and an 8" screen, this NuVision device was supposed to be simple and easy to use.
The User Manual for the device can be a useful tool for repair.
Device Won’t Turn On ¶
If the device won't turn on, there could be a few things wrong. The current adapter could be bad, the charging port is bad or your charging port is faulty.
- First, you want to check the device’s charging level and capability. So, plug the device into the wall via the adapter and see if it charging.
- If it still isn’t charging, try connecting the device to your computer. If the problem continues, you may need to acquire a new adapter.
- If your device does not charge with a new adapter, you may need to replace your charging port. See the Charging Port Replacement Guide for help.
Device Won’t Stay Charged ¶
When your device won't hold a charge for very long or at all, your device's battery most likely needs to be replaced.
- Please see the Battery Replacement Guide on how to go about doing this.
Frozen or Slow Screen ¶
A frozen or slow screen is sometimes due to too much activity on the device at once or applications battling against each other.
- Check for any indicators at the top of the device for updates, downloads, or any unused applications (if you can).
- You can also see if setting down the device and letting it alone will unfreeze it.
- If neither of these fixes the problem, you will have to try a hard start. Press the Power Button down until the device turns off, wait for 20-30 seconds and turn back on again.
Stuck in a Bootloop ¶
If the device is stuck on the main page or has been clocking for a long time, you may have to conduct a HARD DATA RESET (Hard Start).
- You can find some directions for the Hard Data reset at http://www.androidtablets.net/threads/so...
- If you look under the heading “How to reset a windows tablet?” you’ll find another set of instructions at http://www.nuvision.com/faq-1/.
- Android resets are holding the volume down button and the power button down together.
Internet Issues ¶
If the device is not connecting to the internet at all or well the following directions should help:
- Make sure your internet settings are ON and that your settings and passwords are connected to the correct router.
- Also make sure that firewalls are not blocking you from the internet.
*Note from NuVision: your wireless router must support WI-FI 802.11b/g. If your router supports 802.11n make sure it’s configured to accept 802.00b/g.