Nook is Frozen or Won't Turn On ¶ 

The screen is frozen or won't turn on and no actions can be made.

Battery is Completely Drained ¶ 

Plug the nook into the AC adapter for at least two hours to restore battery life

Battery is Not Properly Installed ¶ 

Remove the battery and reinstall it. This can be done by removing the back unscrewing the battery removing it and then putting it back together.

Additional Memory is Not Placed Properly ¶ 

If you have added an additional memory card and the contacts are not correctly lined up this may have caused the nook to freeze.

Black Lines on Nook Screen ¶ 

Black lines or spots on nook display.

Restart the Nook ¶ 

Try turning it off, waiting 30 seconds and turning the nook on again.

Bad Display ¶ 

Display is defective and needs to be replaced.

Nook Doesn't Hold Charge ¶ 

Battery only works when device is plugged in or holds charge for only a short period of time.

Drained/ Bad Battery ¶ 

Purchase a replacement battery.

Broken AC Adapter ¶ 

AC adapter is bent, ripped, or worn out and no longer charges the device.

Replace the AC Adapter ¶ 

The nook uses a micro USB cord so it can be easily replaced with any micro USB power cable.

Broken or Shattered Screen ¶ 

nook was dropped or damaged somehow causing either a cracked or shattered screen

Replace the Screen ¶ 

See our guide on how to replace the screen.

Unresponsive Buttons or Jammed Buttons ¶ 

Expected action is not performed when a button (power, "n" button, or volume buttons) are pressed, or buttons have become jammed in and not functional.

Soft Reset the Device ¶ 

To fix unresponsive buttons, soft reset the device. To soft-reset the device hold the power and "n" buttons together for 10 seconds, then to turn the device back on hold the power button for 5 seconds (as opposed to the usual 2 seconds).

Fix a Jammed Button ¶ 

See the guide on how to fix the button, the device will have to be taken apart and the button realigned.

Comments Comments are onturn off

My Nook won't charge, and says it has 10% power or less at all times. It discharges even when plugged in, and then shuts down.

Linda, · Reply

ive had my nook just over month and i have had a lot of trouble with it a lot of the time when im trying to do a task it will cut out even when i was trying to get surport it cut out and i am sending this from my laptop

sally young, · Reply

im not happy with my nook it will not let do any google tasks or play a game with out cutting out

sally young, · Reply

How do I fix my Nook HD +?

after restarting it would only load till 99% and its stuck there.


Lindy Rosalie Caberio, · Reply

Mine is stuck on 99% also..please help


mine too. what the !&&* barnes and nobles?


My nook won't turn on. While on charge it always shows a red light, even if charged for days.

Davinder , · Reply

Mine is stuck at 99% too. Tried the soft reset and still nothing. Not sure what else to try.

Cheryl, · Reply

Mind is also doing this have you had any luck fixing the problem sine nov


Mine is stuck on 99% also does anyone have an answer on how to fix?

mhouk, · Reply

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