Nokia 6590i Troubleshooting

Note: This troubleshooting page covers the Nokia 6590i not the Nokia 6590 although many of the topics discused may also relate to the 6590

The user guide for the Nokia 6590i can be found here.

Phone displays "sim card rejected" or "sim card unaccepted" ¶ 

The SIM card is the small card inside your phone that establishes the network connection. In almost all cases, your operator or service provider is the best source of assistance with SIM card problems.

The SIM card is out of alignment ¶ 

If the phone has recently been dropped, bumped, or opened, the SIM card may need adjusting.

The PUK (Personal Unblocking Key) code is entered incorrectly multiple times ¶ 

This can inactivate the SIM card. If inactivation appears to be permanent, contact your operator or service provider for a new SIM card.

You have recently changed service providers ¶ 

In this case, either your SIM card or your phone may be configured for your previous operator and may require reconfiguring. Please contact your current operator or service provider for assistance.

If none of the situations above apply and you continue to receive this error message, your SIM card may be damaged. Please contact your operator or service provider to have the SIM card tested and/or replaced.

Phone is requesting a PIN/PIN2/PUK/PUK2 code ¶ 

Your phone is equipped with one or more codes to protect it against unauthorized use. The PIN and PUK codes actually protect the SIM card, the small card inside your phone that establishes the network connection. In almost all cases, your operator or service provider is the best source of assistance with PIN and PUK codes.

PIN Code ¶ 

The most common code is the PIN code, which you set yourself and can activate and inactivate by following the instructions in your user guide. The default code is 12345, try this only once or your phone my permanently lock.

PIN2 Code ¶ 

The PIN2 code is a PIN code that acts as a second layer of protection for certain features of your phone. It functions in the same way as the PIN code.

PUK Code ¶ 

If the PIN code is entered incorrectly multiple times, your phone may request a PUK (Personal Unblocking Key) code. The PUK code is an 8-digit code provided by your operator or service provider.

PUK2 Code ¶ 

If the PIN2 code is entered incorrectly multiple times, your phone may request a PUK2 code.

Please contact your operator or service provider for assistance with your PIN and/or PUK codes. If you have already contacted your service provider and the code provided did not work, you will have to obtain a new SIM card from your operator or service provider.

Phone will not power on or keeps switching off ¶ 

If your phone appears to have problems with power, the problem may be with the phone, the battery, or the charger.

Recharge the Battery ¶ 

Fully charge the battery.

Remove and re-insert the battery ¶ 

Try Removing and reinserting the battery.

Check battery and Charger Compatibility ¶ 

Check that you are using a battery and charger compatible with the Nokia 6590i.

Test Another Battery or Charger ¶ 

If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.

Phone always seems to be low on power ¶ 

If your phone appears to have problems retaining power, the problem may be with the phone, the battery, or the charger.

Check Battery and Charger Compatibility ¶ 

Check that you are using a battery and charger compatible with the Nokia 6590i.

Test Another Battery or Charger ¶ 

If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.

Replace the Battery ¶ 

Even high-quality batteries like Nokia's will eventually lose power retention capacity. It may be time to replace your battery

Also note that some applications and features, such as Bluetooth, drain the battery. To conserve power, disable Bluetooth and applications when they are not in use.

Phone will not ring ¶ 

Ensure that you phone is on and that there is sufficient signal strength. ¶ 

Signal strength is indicated by the signal indicators at the left side of the phone's display. These indicators move up as the strength of the signal increases and down as the signal decreases.To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you're calling from inside a building.

  • For some phone models, if there is a headset attached to the phone, it will not ring through the speaker, only through the headset. Detach the headset and retest the phone to determine if that resolves the issue.
  • If the phone's profile is set as "Silent", "Flight", "Online", or any other profile where ringing is silenced, it will not ring. Change the profile to the "General" or "Normal" profile and retest.
  • Ensure that a ring tone has been enabled and the volume is not too low.
  • If call divert is activated, your calls may be going straight to voice mail without your phone ringing. Instructions for activating and inactivating call divert are included in your user guide.

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