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Nintendo 3DS 2015 Troubleshooting
The Nintendo 3DS 2015 is an upgrade from the original 3DS released October 11, 2014 in Japan. The device was brought to North America on September 25, 2015, but it was scarcely available. Initially, it was only available through the "Animal Crossing: Happy Home Designer" bundle. The device features several improvements over the original 3DS, such as the addition of the C-Stick, improved 3D capabilities, and slightly more powerful innards.
3DS Does Not Power On
If the 3DS is not turning on, some parts may need to be looked at.
Depleted or Faulty Battery
If charging the device does not allow the console to turn on, the battery may be malfunctioning or dead. Consider replacing the battery with the Nintendo 3DS 2015 Battery Replacement.
Faulty Power Button
It is possible that the power button is malfunctioning and causing the device to not turn on. Consider replacing the power button.
Games Do Not Load
If the games are not loading, the issue could be with the 3DS or the games themselves.
Region Lock Prevents Game From Loading
A 3DS game purchased from one region will not be compatible with a 3DS from another region. Check that both the game and 3DS were purchased in the same region.
Game Slot is Dirty
The game slot or game card may be clogged with debris; hindering the game from loading. Remove the game card, clean any debris in game slot or game card, and re-insert the game card.
The Pins are Bent
Check to ensure the metal pins inside the 3DS game slot are in good condition. If any metal pins are broken, bent, or missing, the game will not load. To fix bent pins, use a metal pick to raise or lower the pins until they are at a uniform height.
Faulty Logic Board
If none of the above solutions work, you may need to replace the logic board. See the Nintendo 3DS 2015 Logic Board Replacement guide.
C-Stick Does Not Respond
If the C-Stick does not respond to input, it may need to be fixed.
Game Does Not Use C-Stick
It is possible the game you are playing does not have support for the C-Stick. Ensure that the game you are playing supports the C-Stick.
The internal components of the C-Stick may be broken. In this case, the C-Stick will need to be replaced. To replace the C-Stick, see the Nintendo 3DS 2015 C-Stick Replacement guide.
3DS Speakers Do Not Work
Poor sound quality or no sound at all? Sounds like a speaker issue.
Volume Is Not Turned Up
Ensure that the volume on the 3DS is turned up, the headphones are not plugged in, and the game in the device is supposed to make sound.
Debris Clogging the Speaker Holes
Make sure that there is no debris in the speaker holes. Debris will muffle sounds from the 3DS.
Touchscreen Does Not Respond
If the touch screen is not working, it may need to be fixed.
Touchscreen Is Not Calibrated
Poor calibration can cause the touchscreen to appear unresponsive. Using the buttons, navigate to calibration under settings and follow the onscreen instructions to calibrate your touchscreen properly.
If certain buttons are being held down, it can make the touchscreen seem unresponsive. Check for stuck buttons and clean any that appear to be stuck or sticky.
Debris in the Edges of the Screen or Under the Screen Protector
Debris stuck in certain areas on the touchscreen can cause the touchscreen to malfunction. Clean any debris off of the touchscreen. If the device has a dirty screen protector, remove that protector and replace it with a new one. Check the edges of the touchscreen and brush away any debris stuck between the touchscreen and the lip around the touchscreen.
Defective Touch Screen
It is possible that the touchscreen is defective. Replace the touchscreen using the Nintendo 3DS 2015 Touchscreen Replacement guide.