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- The camera does not turn on
- The LCD screen does not display anything
- The lens is dirty
- Zoom does not work
- Flash does not work
- Image is always out of focus
- The camera gives a lens cap error
You have tried to turn on the camera, but nothing is happening.
If your camera does not turn on, make sure that the battery is fully charged. If after a charge the camera still doesn't turn on, your batteries may no longer be able to hold a charge and need to be replaced with fresh new batteries.
It's important to make sure that the batteries are not alkaline or have a subtitle such as “super heavy duty”. These batteries do not have the same strength of power and may not work correctly with the camera. Make sure you are using the recommended batteries for your camera.
Make sure the batteries are actually touching the battery posts and that the batteries are inserted the correct way. Take out the batteries and look to see where the posts and connections are. Insert them again, and turn the camera back on.
The screen stays in black, and doesn’t react to anything.
Check to see if the camera is not already in its power saving function. When it goes into its power saving function, the camera will standby for three minutes before shutting down. If pressing the shutter-release button, the shooting mode button, the playback button, or the movie record button doesn't work, turn on the camera with the power button.
If the LCD is not turning on, make sure that the batteries are fully charged. If the LCD still doesn't display anything, your batteries may no longer be able to hold a charge and need to be replaced with fresh new batteries.
There are dust particles that interfere with taking photographs.
Make sure you turn off the camera before cleaning the lens. Carefully apply compressed air into the lens to get any dust or other particles out of the camera.
Make sure you turn off the camera before cleaning the lens. Carefully use microfiber cloth and then clean outside of the lens to remove any dust or other particles in the lens.
The camera will not allow you to zoom in or out.
If zooming in or out doesn't work, reboot the camera and try zooming after the camera is back on.
The zooming function is not available when Portrait Mode, Night Portrait Mode, Pet Portrait Mode, or 3D Photography Mode is selected. The zoom function is also not enabled when Smart Portrait Mode is selected and also when the Continuous function in the Shooting Menu is set to Multi-shot 16. Make sure that your camera is set to the proper mode.
The flash does not light up when a picture is taken. It may also not pop up on the camera.
Make sure that the flash function on the camera is either on or auto. Check the bulb to make sure that it isn’t burnt out. If the flash isn’t popping up on the camera, you may need to make sure the springs aren’t stuck or dirty.
If your camera is on Scene Mode, the flash function will not work. When you’re working in Blink Proof in the Smart Portrait Mode, make sure that the flash is turned on in your camera settings.
No matter what happens, the image is out of focus.
Make sure that the settings on your camera are the settings that you want. If you’re still having issues with focus, reboot the camera to reset your settings and try again. You can also setup the AF Assist in the menu to auto mode and see if that resets the image settings.
When cleaning the lens on the camera, gently clean it with soft cleaning cloth and add lens solution along with a soft bristle brush if necessary.
The camera will instruct the user to take the lens cap off when the lens cap is already off.
After turning off the camera, hold down the shutter button and then power on the camera.
Take a look at the lens and make sure that it is not misaligned. If they are misaligned, you may need to adjust the lens or replace them.
Place the camera lens on a hard surface and power on the camera. This will allow the camera lens to push itself up and down. Make sure that you do not scratch the lens during this process.