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Nikon CoolPix S9700 Troubleshooting

Released in February 2014, has 16.0 MP, a 30x zoom capability, and 1080p resolution


The S9700 won’t do anything.

If the S9700 is recording, end the recording or wait for it to end. It will not respond if a recording is in progress.

Sometimes electronics will just freeze. Turn the S9700 off, then restart. If it is unable to turn off properly, remove and reinstall the battery.

The battery will not charge or has stopped charging.

Make sure battery is in the correct position. If it is, make sure the charger is plugged in both ends correctly. Ensure the outlet you are using is powered. If it is not, try a different outlet.

If charging by computer:

The S9700 must have the “Charge by computer” option ON in the settings menu.

Make sure language, date and time are set. It will not charge if these are not set.

If the S9700 is powered off while connected to a computer, charging will stop. Power back on and try again.

If charging by computer, charging might stop if the computer goes to sleep. “Wake” the computer and try again.

Computer may not be capable of charging the battery. Try charging it with wall adapter.

S9700 won’t turn on when you press the ON/OFF button.

Press the ON/OFF button again. If this doesn’t work, press and hold ON/OFF button.

Charge the battery through your computer or wall outlet and try again.

Check to make sure battery is in the S9700. If not, insert the battery and press the ON/OFF button.

If none of the above works, it is possible that you may need a new battery. Visit the internet or local store and get a new battery.

Your S9700 turned off without pressing anything.

S9700 turns off by itself to save battery power if you don’t do anything to it for a while. To make it turn back on, you can press the ON/OFF button, shutter release button, record button or rotate the dial.

Battery may have run out of juice. Charge battery through your computer or wall adapter.

If after charging the battery again, it still turns off, it might be because the battery went bad. Replace the battery with another one.

Temperature of the S9700 may be too cold / hot to operate. Let it cool down or warm up and try again. Let it do this by itself.

  • Charging might stop if the USB connecting it to a Computer has become disconnected. Reconnect it and try again.
  • The computer may have died. Charge your computer, then charge your S9700.
  • Charging will stop if power supply from outlet has become unplugged. Plug it back in and try again.
  • Outlet may have lost power. Make sure your breaker has not tripped.

The Flash on the S9700 is not working.

The flash will not pop up if it is not turned on in the S9700's settings. Turn the flash on.

You might be in a shooting mode that restricts the flash from working. Check these shooting modes:

  • Continuous Shooting Mode - When something other than Single is selected for Continuous function, flash cannot be used.
  • Smile Timer - When ON(continuous) or ON(BSS) is selected in Smile Timer option, the flash cannot be used. Make sure to turn it OFF or select ON(single) if you need to use flash.
  • Blink Proof - When Blink Proof is ON, the flash cannot be used. Make sure to turn the function OFF before using flash.

Open the flash housing and try cleaning the spring using a can of compressed air or WD-40. Be careful not to damage the S9700 and be sure to wipe off any excess.

When the flash does not light up, it might be because the bulb is burned out. If this is the case, you will need to obtain another bulb or flash to replace it with.

The screen on the S9700 shows an error message.

If the lens is prevented from extending, an error message will usually be displayed. Check the lens while it is trying to extend for possible obstruction. Turn the camera off and then back on.

Remove and reinsert the battery. Recharge if it is needed and then retry.

The screen on the S9700 doesn’t have anything on it.

Press the ON/OFF button to turn it on.

If you don’t press anything on the S9700 for a while, standby mode will activate to save the battery. Press the ON/OFF button, shutter release button, record button or move the dial to turn it back on.

The screen will not turn on when the S9700 is connected to a computer or a TV.

When the S9700 is connected to another device by Wifi and operated by remote control, the screen may not be used.

The S9700's screen brightness might be turned all the way down. Adjust screen brightness in the settings menu. If you can't see the screen well enough, you may need to ask for assistance of another individual or move to a well-lit area.

Smudges and other things can obstruct your view of the screen. Clean the screen with a microfiber cloth.

The date and/or time of a recording is not right.

Set correct time and date by going to the setup menu and selecting Time Zone and Date option. The clock on the S9700 is not as accurate as other devices. You might have to occasionally go back and do this again.

The GPS on the S9700 cannot find your location.

The GPS function may not work in all environments, especially when you are out away from the community (Forest, Desert, Ocean, Etc.) or in a building that blocks signal. Ensure that the camera is used in open-air areas to guarantee the location data works properly. Note: It will take a few minutes for the location function to work for the first time.

Before taking a picture, check the location data reception. If the “Satellite image” is displayed, location data will not be recorded.

The map doesn’t show up on the S9700.

The map feature cannot be displayed while the camera is charging. Wait until it is done charging, or has charged enough.

The location you are in may not have a strong enough signal to be able to accurately display the map.

The Wifi will not connect between a smartphone and the S9700.

Make sure the Wifi on the S9700 and the smartphone is turned on. If it is not, go into the settings of each and turn it on.

Make sure you don’t have anything that might be blocking the signals that would prevent both devices from connecting.

Make sure you are within reasonable distance of the smartphone. Try moving closer if the distance is significant.

The S9700 is connected to a TV, but not showing anything.

Make sure the S9700 is actually connected to the TV. Unplug the cables, check that they're properly connected, and try again.

Make sure the settings on the S9700 are setup to work on the TV.

Go into the settings of your TV and ensure they are set up properly.

Connection to TV may not work if your S9700 is already connected to another device. Disconnect the other device with S9700 in order to solve this issue.

There might not be any images or recordings on your S9700. Take some and try again.

If you have a memory card in your S9700 and do not have any recordings or images on it, try removing it. Your images may be stored in the S9700’s memory and can only be accessed with the memory card removed.

Nikon Transfer 2 program doesn’t start when the S9700 is connected to the computer.

Turn on the S9700 and try reconnecting.

Charge it via computer or wall adapter and try again.

Check all connections between the S9700 and the computer then try again.

This could be due to the capabilities of your computer. It could also be a connection issue. It may have not sensed you plugged it in. Try reconnecting to confirm.

If Nikon Transfer 2 is not set to start automatically, you will have to manually start it each time you want to use it.

PictBridge printer program doesn’t show up when connected a printer.

Check the cables / Wifi connecting the S9700 and the printer, then try connecting again.

Your printer might not be compatible with PictBridge. You can get a new printer, or transfer your data from your S9700 to a computer and print from there.

If you have your S9700 setup to automatically start charging if connected to another device, the program might not work when it is connected to a printer. Turn off that setting and reconnect.

The pictures you are trying to print are not being displayed.

Replace memory card with one that has the images you’re looking for. If they’re not on a memory card, try removing the memory card to access images and recordings in the S9700’s memory.

You can’t select the paper size you want to print on.

The S9700 can’t select paper sizes when the printer doesn’t support that particular paper size.

Your printer may be setup to automatically select your paper size. Change this setting and try again.

When you try to take a picture, there is no image.

Charge the battery via computer or wall adapter and try again.

The flash is charging when the flash lamp flashes. Wait a little and try taking another picture.

The wrong S9700 mode might prevent you from taking pictures or recording. Switch to your desired mode and try again.

The camera is blurry when trying to record or take a picture.

The image you are trying to capture is too close. Try using Scene Auto Selector or Close-Up scene mode. If problem doesn’t correct itself, try moving further away.

In the setup menu of the S9700, set the desired AF Assist. This will open options for determining the focus area when shooting still images.

Turn the S9700 off and restart it to try again. Sometimes errors in electronics will cause the device to act weird.

Pictures are blurry, or out of focus.

The environment you are in might need the flash on to take a good photo, like a basement or a cave. Try turning the flash on and retaking the picture.

Try to hold still when taking a photo. This will help take a nice, sharp photo. If needed, try a tripod or setting the S9700 on another surface. You can also use BSS (Best Shot Selector) on the S9700 or enable motion detection or vibration reduction. It may also help to try increasing the ISO sensitivity value (controls camera’s sensitivity to light.)

When the lens is dirty the pictures may come out blurry or dark. Try cleaning the outside of the lens with a clean microfiber cloth.

If after cleaning the lens, the pictures are still not clear, the lens may be damaged or defective in some way. Go to the Nikon website or your local camera repair to obtain a new lens.

Images and recordings are not saved when taken.

When the memory is full, you can either transfer the contents to a computer, replace the memory card with another one, or delete all the contents on the current one.

To format the memory press MENU then SETUP then FORMAT CARD .

WARNING: This will delete everything that is currently saved.

The S9700 is taking longer to save both images and recordings.

Saving images takes time when:

  • Noise reduction function is in operation.
  • Flash mode set to (Auto with red-eye reduction).
  • Using continuous shooting mode.

Change the setting in the S9700 and try again.

Saving new media might take a little longer as the memory becomes full. You can transfer images and recordings onto a computer or put in an empty memory card, or delete memory to make some space in the memory card.

Your S9700 will not zoom in on images or recordings.

Playback zoom cannot be used with recordings.

The S9700 may not be able to zoom in on all images or recordings captured. It also may not be able to zoom in while in the process of recording. Try turning it off and restarting it.

You might already be zoomed in on something as close as it will go. Try zooming out and zooming back in to confirm. If so, try moving closer to your target.

One Comment

Camera dropped, press ON camera lens opens…. All kinds of info comes up on screen remains on but no connection. Need to remove battery to shut off camera ???

Harold Kalmaer - Reply

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