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NeuTab N9 Troubleshooting

Camera will not capture photos ¶ 

With the tablet powered on, the camera will not capture photos, or photos are distorted.

Camera lens is cracked ¶ 

If the photos you take appear cloudy or distorted, your camera lens may be cracked. Please refer to [these instructions] for replacing your lens.

Capture button is broken ¶ 

If your camera will not capture photos when you press the capture button, the button may be broken. Please refer to [these instructions] for replacing your camera button.

No audio or distorted audio ¶ 

With an audio file playing, the audio can’t be heard or is distorted.

Bad headphones ¶ 

Try a pair of headphones that you know are working with your tablet. If the new headphones work, you will need to replace your old headphones.

Bad phone speakers ¶ 

If you are unable to listen to audio through the internal speakers of the tablet, but are able to use headphones, the speakers may need to be replaced. Please refer to [these instructions] for replacing your speakers.

Screen is not functioning ¶ 

The screen is black or the display is distorted.

Faulty screen ¶ 

If the display is black or heavily distorted, the screen is likely broken and will need to be replaced. Please refer to [these instructions] for replacing your screen.

Software issues ¶ 

If your screen is frozen or slow to respond, you may be having problems with the tablet software. Restart the tablet. If the screen still does not work, a factory reset could fix your issue. Please refer to [these instructions] for performing a factory reset.

Battery not charging or not staying charged ¶ 

When plugged in, the tablet will not charge.

Faulty battery charger ¶ 

If you have had a charger plugged into your tablet for 10-15 minutes, and it is not registering a charge, try a charger you know is working with your tablet. If the new charger works, your previous charger is faulty and will need to be replaced.

Faulty battery ¶ 

If the device will power on only with the charger attached, and will not hold a charge, you probably have a faulty battery and will need to replace it. Please refer to [these instructions] for replacing your battery.

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