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NeuTab N9 Troubleshooting
Camera will not capture photos ¶
With the tablet powered on, the camera will not capture photos, or photos are distorted.
Camera lens is cracked ¶
If the photos you take appear cloudy or distorted, your camera lens may be cracked. Please refer to [these instructions] for replacing your lens.
Capture button is broken ¶
If your camera will not capture photos when you press the capture button, the button may be broken. Please refer to [these instructions] for replacing your camera button.
No audio or distorted audio ¶
With an audio file playing, the audio can’t be heard or is distorted.
Bad headphones ¶
Try a pair of headphones that you know are working with your tablet. If the new headphones work, you will need to replace your old headphones.
Bad phone speakers ¶
If you are unable to listen to audio through the internal speakers of the tablet, but are able to use headphones, the speakers may need to be replaced. Please refer to [these instructions] for replacing your speakers.
Screen is not functioning ¶
The screen is black or the display is distorted.
Faulty screen ¶
If the display is black or heavily distorted, the screen is likely broken and will need to be replaced. Please refer to [these instructions] for replacing your screen.
Software issues ¶
If your screen is frozen or slow to respond, you may be having problems with the tablet software. Restart the tablet. If the screen still does not work, a factory reset could fix your issue. Please refer to [these instructions] for performing a factory reset.
Battery not charging or not staying charged ¶
When plugged in, the tablet will not charge.
Faulty battery charger ¶
If you have had a charger plugged into your tablet for 10-15 minutes, and it is not registering a charge, try a charger you know is working with your tablet. If the new charger works, your previous charger is faulty and will need to be replaced.
Faulty battery ¶
If the device will power on only with the charger attached, and will not hold a charge, you probably have a faulty battery and will need to replace it. Please refer to [these instructions] for replacing your battery.