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Motorola V2397 Troubleshooting

The battery won’t charge ¶ 

Check battery alignment ¶ 

Check the alignment of the batteries to ensure that they are installed properly. Make sure the positive (+) and negative (-) marks on the batteries match the markings on the phone. The diagram below shows the proper orientation.

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Check the charger ¶ 

Is it properly connected? Is it fully inserted? Are its contacts clean and dry? The phone should provide a beep-tone and the display should read “Charging Battery” within two minutes from the transformer being installed. Check that the charger is fully inserted and properly connected.

Battery does not last as long as expected ¶ 

Fully charge your battery ¶ 

Your battery’s “talk-time” and “standby-time” are relative measurements of the battery’s capacity. The more you talk on the phone, the less standby-time you have, and vice versa. To get the most from your battery, allow it to charge fully. To charge the battery to 100% of its capacity, leave it charging for an extra hour after the charger’s light turns green.

Turn off Automatic Display of Individual Call Timer feature ¶ 

If you have selected the Automatic Display of Individual Call Timer feature, the display uses battery power to remain active during each call. Turn this feature off using the following steps to conserve battery energy:

  1. Press the Smart Button to enter the main menu
  2. Select "Individual Timer On/Off" (depending on the current state). Once the desired setting is selected, you see "Individual Timer Off" or "Individual Timer On"
  3. Press the Smart Button to toggle between "Individual Timer Off" and "Individual Timer On"
  4. Press the End Button to exit the menus

Check battery compatibility ¶ 

Make sure that you are using batteries that are compatible with your phone. Look in user manual to find the correct type of battery needed.

Be cautious with the battery ¶ 

Exposing your battery to extreme temperatures—below -10°C (14°F) or above 45°C (113°F)—can shorten battery life. Batteries are especially sensitive to high temperature extremes. As a good rule, always take your phone with you when you leave your car.

The display says, “Locked.” ¶ 

Enter the 3 digit code ¶ 

Enter the last three digits of your cellular number. If that doesn’t work, use the factory preset lock code: 123. If all else fails, call your service provider for assistance.

Receiving a fast busy signal while calling ¶ 

Call failure ¶ 

This sound means that the cellular system did not process your call. For example, the cellular system may be overloaded with call attempts. To redial the number, press the Send Button before ending your call attempt, or press the End Button and try the call again later.

Receiving an alternating high/low tone while calling ¶ 

NS light indicator ¶ 

This sound means your call did not reach the cellular system. You may have dialed the number too soon after turning the phone on. Wait until the “NS” light stops blinking before placing a call. An alternating tone may also indicate that your phone’s signal is blocked.

I tried to listen to my Voice Mail but nothing happened. ¶ 

Turn on Scratchpad tones ¶ 

You have probably turned off the Scratchpad tones. Place your call, enter the access numbers when prompted by the recording, then press the Recall and Send buttons. To avoid this problem in the future, follow the directions below to turn scratchpad tones on:

  1. Enter the main menu by pressing the Smart Button
  2. Select "Scratchpad Tone" from the menu items. You see "Scratchpad Tone On" or "Scratchpad Tone Off"
  3. Press the Smart Button to toggle between "Scratchpad Tone On" and "Scratchpad Tone Off"
  4. Press the End Button to exit the menus

Placing a calling card call using the phone book and it's not working ¶ 

Turn on Scratchpad tones ¶ 

You may have turned off your Scratchpad tones. Follow the directions in “Turning on Scratchpad Tones” as seen in the section above.

Check your calling card information ¶ 

Check that you stored your calling card information in the correct order, and make sure the groups of numbers are separated by pauses. The easiest way to correct the sequence may be to start from scratch. Follow the instructions on “Storing Calling Card Information” on page 32 of the user manual, enter your calling card information again, and store it in the same memory location as your previous attempt. Also keep in mind that when using your calling card, you must enter the number you are calling with the area code, but without the initial “1.” Check with your long distance carrier for details on using your calling card.

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