An awesome student from our education program made this wiki. It is not managed by iFixit staff.
Motorola Moto G4 Play Troubleshooting
This troubleshooting page will help you diagnose problems with the Motorola Moto G4 Play
Phone does not charge
The phone does not charge when the charger is connected.
Faulty phone charger
Make sure the charger is working and connected. Try connecting it to other devices and check if they charge or not. If the charger doesn’t work, you should purchase a new one.
If you checked that your charger is working properly, but the phone still doesn’t charge, the battery could be defective. Replace your battery using this guide.
Damaged charging port
If you made sure that both your phone charger and your battery work properly, but your phone still doesn’t charge, it could mean that the charging port is damaged. Purchase a new charging port and replace the old one using this guide.
Screen does not display
The screen of your phone is not showing anything even though you know it’s on, or is either flickering or gets white when you turn it on.
Battery is dead
If the screen is black, make sure that your phone is charged so maybe that is why it’s not showing anything
If your screen is flickering or it is white, the first thing you should try is to turn it off and pull out the battery (use this guide) so if it was a temporary malfunctioning it will work the next time. If this does not work, there may be a problem with the screen or there is a bad wiring holding the screen, so it is recommended to change the screen, and here is a guide on how to replace the screen on your Moto G4 Play.
Won’t take clear photos
After trying every way, you still get blurry photos.
Photos are blurry due to settings
The camera settings may not be set up the right way. Some common issues can be solved using this guide.
If none of the previous solutions worked, the lens could be defective, or if you can clearly observe a crack, here is a link to our free guide on how to replace the lens for your phone.
Volume Buttons do not respond
Unable to increase or lower volume on the phone.
Can’t increase or lower the volume of the phone
Make sure that the phone is not running programs that have similar functions, because sometimes the phone won’t let you work with programs that need the same hardware component. Another issue might be that the phone doesn’t have the latest software update.
Stuck buttons due to debri
If you had your phone in a place with a lot of dirt, sand, dust or other debris it’s very likely that they have entered in your phone. Use a cotton soaked with water and rub around the button to remove the debri, and after that clean it up with a dry cotton. You can also use a compressed air can to remove the debri. If the issue persists replace the button component of the phone. You can learn how t replace this piece step by step through this guide.