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Motorola Moto E 2nd Gen Troubleshooting

This device was launched in February 2015 and runs on Android 5.

Overheating ¶ 

Phone gets excessively hot while powered on.

Too Many Apps Running in the Background ¶ 

It is possible the phone is running apps in the background without your knowledge.

• Go to settings > Battery

• Look for anything taking an especially high amount of battery power

Runaway Process ¶ 

A runaway process is an error in code that causes an infinite loop within a program (such as an app trying to download over and over again).

To check if a third-party app is responsible try rebooting in Safe Mode.

• Press and hold the Power key until the phone reboots

• A window will appear titled “reboot to safe mode” > select “OK”

Bad Signal Area ¶ 

If no apps are running in the background, and you have tried all the other options, it is possible you are simply in a bad signal area. The radio transmitters in modern cell phones—which connect your phone to cell towers—get incredibly hot under heavy use. Not only will the radio transmitters get hot, but boosting the signal also uses extra battery life.

• Turn on Airplane Mode, or turn the phone off until you reach an area with better signal strength.

Randomly Reboots ¶ 

The phone repeatedly turns on and off again at random

Safe Mode ¶ 

Safe mode is a way for your phone to restart without any third party apps. This will help determine whether or not an app is the cause for the reboot.

  • Press and hold power button>Press and hold power off>Click OK when reboot to safe mode pops up.

If you find that you are no longer experiencing random reboots while in safe mode, then you can assume that an app is the cause. Check for app updates and uninstalling as your next step.

Check for App Updates ¶ 

Check the Play Store and select My apps to see if any updates are available. To update and app, tap on it. If more than one app is available to update, you can selected the “Update All” button.

Uninstall Apps ¶ 

If you do not find the app responsible for the rebooting, uninstall your apps one by one to discover the faulty one.

Factory Reset ¶ 

Alternately to uninstalling apps one by one, you can also preform a factory reset and reinstall apps one by one.

If any of these steps do not work, you may want to contact the store where you purchased your device.

Unable to Send/Receive Texts ¶ 

"Text messages fail to send or receive"

Airplane Mode ¶ 

Check to see if the phone was in airplane mode. To do this we looked at Sprint’s troubleshooting page.

• Start at Settings>More>If airplane mode is on, switch it to off.

If airplane mode is left on while trying to send message it won’t allow it to work since the phone is set in that mode to not send/receive a signal.

Data Limit ¶ 

Check to see if the phone had reached its data limit and the carrier had turned off the messaging services.

• To do this start at Settings>data usage>Make sure cellular data is on and there is not a limit blocking you.

Soft Reset ¶ 

If either of these things were not the issue there is also the option to do a soft reset. This deletes any temporary files that may cause issues.

• Press and hold the Power key on your phone for 10 seconds.

Switched from iPhone to Moto E ¶ 

There are possible messaging issues if you have switched from an iPhone to the Moto. If the user switched from Apple to Android with the same number it doesn’t match up the same. To resolve SMS service should be removed from Apple’s iMessage service.

• Go to Apple iMessage de-registration webpage

• In the “No longer have your iPhone?” section, enter your phone number

• Click “Send Code”

• Enter the code sent from Apple into the “Confirmation Code” field.

• Submit


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