An awesome student from our education program made this wiki. It is not managed by iFixit staff.
Motorola Entice w766 Troubleshooting
Here we will focus on major consumer problems with the Motorola Entice w766. Two Most Common Consumer Issues being: Battery Issues Unauthorized Charger Message
If either error should occur refer to the symptoms to understand which error may be occurring and the solutions for potential fixes to problem once identified.
Battery Not Charging ¶
Simply put, there is no charging or indication of charge occurring.
Faulty charger or wrong charger ¶
Check if the screen lights up when the phone is connected to a power source. Make sure the charger is plugged into a functioning power source. Check the plugs and phone charging for possible bending, erosion, liquid damage. Be sure to use the included charging cable. The simplest solution would be to turn the phone off and on again if it is on. If none of these items work, consider replacing the battery.
Faulty battery ¶
Be sure to use the original charger included with the phone, other charges might have the same current rating as the original charger and the phone will detect anything other than 2 amps of current. If you are using a wireless charger, ensure it has a Qi logo on it. Replace the battery using this guide