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Motorola Droid RAZR HD Troubleshooting

Common problems for the Motorola Droid RAZR HD, and where to find the necessary information to fix them.

Device Won't Turn On ¶ 

You can't get your device to power on.

Drained or Dead Battery ¶ 

Your battery is dead. Try plugging the device into a power outlet for a few minutes, then try powering it on. If the battery won't hold a charge, you may need to replace it.

For help replacing the battery, see the battery replacement guide.

Bad Display ¶ 

The LCD display may be broken although the rest of the phone is still working. If this is the problem, you will most likely need to replace the screen assembly.

For help replacing the display, see the display replacement guide.

Bad Motherboard ¶ 

If nothing else worked, the motherboard is most likely broken. You can try performing a hard reset by holding the power button and volume down button down for 20 seconds. If that doesn't work, you will probably have to replace it.

For help replacing the motherboard, see the motherboard replacement guide.

Bad Power Button ¶ 

The rest of the phone may still work, but won't recognize input from the power button. Go ahead and replace the power button.

For help replacing the power button, see the power button replacement guide.

Device Will Not Charge ¶ 

Your battery drains but will not recharge.

Charging Port Not Completely Plugged In ¶ 

Everything works, but something might be in the way. Make sure there is no dirt, dust, or other debris in the way. If there is, try blowing in the port.

Broken Charging Cable ¶ 

The phone still works, but the electricity can't get from the wall to your device. Try charging with a different chord.

Broken Charging Port ¶ 

One of the soldered connections to the motherboard most likely has broken. If you find the broken connection you can attempt to re-solder it. Otherwise, you will have to replace the motherboard.

For help replacing the motherboard, see the motherboard replacement guide.

No Service ¶ 

You can't get your device to connect to your provider's coverage.

Sim Card Not Completely Plugged In ¶ 

Use a paperclip to pop out the sim card tray and re-seat the sim card before pushing it back in. Also make sure the port is clean before the put it back in. If it is dirty, gently blow on it or clean it with a soft cloth.

Device Won't Recognize Service ¶ 

You may be in an area that doesn't have coverage; try moving to an area that you know has service. Airplane mode may be on; try turning that off. It also may just be a bug. Try turning the device off and on, or try a hard reset.

Sim Card Port is Damaged ¶ 

The Port is damaged in a way that it will not read the sim card. Since the port is attached to the motherboard, this means you will need to replace the motherboard.

For help replacing the motherboard, see the motherboard replacement guide.

Screen is Shattered ¶ 

You broke the glass of the display.

Replacement Screen ¶ 

Provided nothing else is broken, you just need to replace the screen assembly.

For help replacing the screen, see the screen replacement guide.

Camera Issues ¶ 

Your camera takes bad pictures, or won't take pictures at all.

Not Enough Power ¶ 

Sometimes the camera won't allow itself be used if the battery doesn't have enough power. Plug your device in and try again.

Software Glitch ¶ 

There may be something in the software that is preventing the camera from performing correctly. Try restarting the phone, or if that doesn't work, a hard reset.

Cables Not Connected ¶ 

Open up the device and check connections. If cables are not connected, plug them back in.

For help reaching the rear camera to check connections, see the rear camera replacement guide.

Camera is Broken ¶ 

Something may have broken in that last 'drop test' you put your phone through. Go ahead and replace the camera.

For help replacing the rear camera, see the rear camera replacement guide.

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