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Motorola Droid Maxx Troubleshooting

Droid Maxx screen is shattered ¶ 

Droid Maxx glass is broken/shattered and prevents you from visualizing the screen clearly

Broken screen ¶ 

See if your Droid Maxx will turn on and operate normally. In most cases, the Droid Maxx is still functional.

Droid Maxx is frozen or unresponsive ¶ 

Droid Maxx is not working properly when trying to use any of the functions of the phone.

Restart Droid Maxx ¶ 

If your Droid Maxx home screen freezes or your device malfunctions in a way that prevents further utilization you can force a reboot or restore. To reboot your device, press the power and volume down buttons simultaneously for approximately 10 seconds. Keep in mind, this force restore feature will not delete any information on your Droid Maxx.

Very low battery ¶ 

It is possible for a Droid Maxx to become unresponsive if the battery drops to an extremely low level. Plug the Droid Maxx into your computer or wall charger and allow it to charge for at least 20 minutes before using it again.

Droid Maxx will not charge ¶ 

Droid Maxx is not charging when USB cord is plugged in to an AC power source

Bad cable connection ¶ 

Check the USB cable for damage and dirt, especially at the ends. Then try using the wall charger, as this will provide greater power input than the computer/USB.

Broken charger or USB cord ¶ 

Try using different chargers to see if you may have a problem with your charger or cord.

Damaged/bad USB connector ¶ 

Inspect the USB connector of the Droid Maxx for damage. If the dock connector is broken, you will have to replace it.

Droid Maxx will not turn on ¶ 

Droid Maxx screen is unresponsive when holding down the Power Button

Drained/dead battery ¶ 

Plug your Droid Maxx into your computer or wall adapter to charge. If it does not charge when connected to either of these, you probably have a dead battery. The battery will need to be replaced with a new one.

Bad display ¶ 

It is possible that it appears nothing is happening because the display is bad. If the Droid Maxx sounds like it is working properly but nothing is visible, it is possible the display is bad and must be replaced.

Weak or lost wireless connections ¶ 

Droid Maxx Wi-fi, Bluetooth, or Network Reception communication capabilities are not working properly or disabled.

Dirty antenna grounds ¶ 

If your Droid Maxx has been disassembled before, it's possible that finger oils were left on the grounding locations for the Wi-Fi or Bluetooth antennas. These oils will cause grounding issues for the antennas, which could lead to a weak signal or no connectivity at all. Be sure to clean all grounding points with an electronics cleaning solution before reassembling your Droid Maxx to prevent grounding issues.

No audio or distorted audio through speakers or headphones ¶ 

Droid Maxx speakers’ sound quality is low or no audio output at all

Bad headphones/speakers ¶ 

It's unlikely your headphones or speakers are bad, but it's worthwhile to eliminate these as the source of your problem at the beginning. Try your Droid Maxx with another set of headphones or speakers just to make sure that the problem is with the Droid Maxx.

Bad audio jack ¶ 

The most likely cause of audio output problems on Droid Maxx is a bad audio-out jack. If you have determined that the problem does not lie in your external speakers, you should replace the headphone jack.

Restore Droid Maxx ¶ 

The Droid Maxx is behaving erratically, or nothing else in this guide seems to solve a software issue. *NOTE: You will permanently lose all your data

If your Droid Maxx is behaving erratically or it becomes unresponsive you can attempt an External Factory Restore. Please note, all your Droid Maxx settings will be defaulted to factory, so make sure you have a backup for all your data.

To perform an external reset first make sure your Droid Maxx is charged since the reset process will take time. Turn off the phone and press and hold the volume up and volume down buttons down at the same time and press the power button. Once you do this, several boot options will show in your screen. Please use the volume down button to scroll down, find the recovery option and press the volume up button to select this option. Next, a Motorola logo will show in your screen followed by an exclamation symbol indicating your have performed the previous steps correctly. Press and hold the volume down button after you see this mark for 10 seconds and while holding this tap and release the volume up button to finish.

13 Comments

it is still not working

Mujtaba Motiwala - Reply

i HAVE A DROID MAXX AND WAS WORKING FINE AND WHEN i WENT TO USE IT THERE WAS AN ORANGE MOTOROLA "M" INSIDE AN ORANGE CIRCLE,TRIED TO REBOOT AND THE "M" WENT AWAY BUT KEPT COMING BACK ON EVERY 13 SECONDS AND VIBRATE AND SHUT OFF,THE BATTERY WAS AT 43%WHEN THIS STARTED UNTIL IT WENT DEAD,HAVE HAD IT ON THE CHARGER ALL NIGHT AND THE BATTERY PICTURE WILL SHOW UP ON THE SCREEN SOME TIMES AND SHOW 0% BUT IT THE BOOT MODE IT SAYS BATTERY OK,IN THE BOOT AREA ANY ONE YOU CHOOSE WILL DO THE SAME THING EXCEPT THE BARCODE,IF YOU CHOOSE THIS IT WILL SHOW THE SCREEN WITH THREE OR FOUR BARCODES,BUT PHONE WILL NOT BOOT,MY EMAIL IS dstanford60@gmail.com if you may know the problem

Donald Stanford - Reply

Phone refuses to charge. Cables and charger are fine because they can charge other devises like normal, phone refuses to charge over 42% and is losing charge, while charging by 1% every 12 hours. I charge it most commonly when the phone is on, but I figured it would take a better charge when turned off. It is still off and upon turning the phone on, it still showes no charge was taken.

Ashley Katra - Reply

I have a Droid Maxx and has been working fine with my Voyager Edge Plantronics earbud and it suddenly won't work - have powered off the phone and reset the sensors in the earbud also. Unpaired it after it wouldn't work, now won't locate device - help!

Maxine Truemper - Reply

Anybody able to help me with this? A friend of mine's is n longer pairing either! Where can I go for help?

Maxine Truemper -

Does support respond to these?

Maxine Truemper - Reply

battery level is not increasing from 0% and monogram is also showing again and again butn no charging is saveing

abdul.rehman498 - Reply

Plz try charger 5v and 3.0 amp. It will charge fastly and will solve your issue.

kashifthaheem -

I factory reset my Motorola when it was at 0% and when I tried charging it, it would have the M inside the circle, but if I ever unplugged it, it would immediately turn off again. Then I tried leaving it on the charger for a few hours, and when I took it off it still turned off. Can somebody give me a bit of help?

Frostkit and Sammy - Reply

Try it with your computer or laptop usb port. It will work. and try alternate usb cables

kashifthaheem -

My Droid Maxx will only charge when it is in sleep mode, or if the battery is critically low, which I believe is below 14%. If the battery is above the critical point, it will only charge is if it is in sleep mode. I have checked cables, settings, everything - there is no other way. It works every single time, and is the reason I have kept the phone. I have never seen anybody else post this, but it works every time for mine.

yntemad - Reply

Plz try charger 5v and 3.0 amp. It will charge fastly

kashifthaheem -

My droid was at 85% while charging and i was watching a youtube video then all of a sudden it freezes and turns off and now it wont turn back on. i tried everything but nothing works. Pls help me

Vekid - Reply

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