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Mio Alpha 2 Troubleshooting

Mio Alpha 2 Unisex Heart Rate Watch

Device won't pair to the Mio PAI app ¶ 

Your Mio Alpha 2 will not pair or stream to the Mio PAI app

Your Device Lost Bluetooth connection ¶ 

Open your phone’s Bluetooth settings and forget all Bluetooth devices. Then, close all open apps.

Check Your Bluetooth Distance ¶ 

Ensure your phone and Mio product are within the 30 meters/100 feet Bluetooth distance. Note: There may be interference by objects that prevent the Bluetooth transmission from your device to your phone including water, your body, etc.

New phone software froze the watch ¶ 

You updated your phones software and it the watch is stuck

Reconnect your watch and update the app ¶ 

If your watch is stuck after you updated your phone's software, you might need to reconnect your watch via Bluetooth and updated the app. Search for https://support.mioglobal.com/hc/en-us/a... and follow the steps provided.

Mio Alpha 2 firmware on Android needs to be updated ¶ 

You need to update your devices firmware on your Android phone

Step 1: Make sure your Mio device isn’t paired with your phone ¶ 

Go to your phone’s Bluetooth settings. You’ll see a list of nearby Bluetooth devices. If you see your Mio appear in the Paired Devices list, tap its name and select ‘Unpair’ or ‘Forget’.

Step 2: Close the Mio GO app ¶ 

Tap the Recent Apps icon at the bottom. A list of running apps appears. Swipe right, or click the X in the left top corner on the Mio Go app picture to close it.

Step 3: Make sure you are using the latest version of the Mio App ¶ 

Visit the Google Play Store and update your Mio GO app to the latest version If you have the latest version of Mio GO, open the App now.

Step 4: Update your Mio device firmware ¶ 

Open the Mio GO app and connect to your device. You will get a message to update the firmware. Select OK and follow the prompts.

Step 5: Firmware update successful ¶ 

After the update, a message that the firmware has been updated will appear.

Mio Alpha 2 firmware on IPhone/IOS needs to be updated ¶ 

You need to update your devices firmware on your IPhone

Step 1: Make sure your Mio device isn’t paired with your phone ¶ 

Go to your phone’s Bluetooth settings where you’ll see a list of nearby Bluetooth devices. If you see your Mio appear under My Devices, tap the ‘i’ beside its name and select ‘Unpair’ or ‘Forget’.

Step 2: Close the Mio GO app ¶ 

Press the home button twice and swipe up on the Mio GO app to close it.

Step 3: Make sure you are using the latest version of the Mio GO App ¶ 

Visit the App Store and update your Mio GO app to the latest version. If you have the latest version of Mio GO, open the App now.

Step 4: Update your Mio device firmware ¶ 

Open the Mio GO app and connect to your device. You will get a message to update the firmware. (If the GO app doesn’t ask you to update, you can manually update firmware in Mio GO by opening the Mio GO app. From the top left menu, select “Help” then “Software Update.” Select your Mio device and update.) Select OK and follow the prompts.

Step 5: Firmware update successful ¶ 

After the update, a message that the firmware has been updated will appear. Your Mio device will now be working normally.

Bluetooth Connection Isn't Working ¶ 

Your Bluetooth on your watch is not working

Reset your Mio Alpha 2 ¶ 

If you were previously able to connect to smartphone apps but now you cannot, a factory reset will restore your Bluetooth Smart (4.0) connection. Follow this sequence to perform a factory reset:

Step 1: ¶ 

Hold both buttons for 2 seconds (until you hear 2 quick beeps), and then keep holding the right button but let go of the left one until it shows the system info.

Step 2: ¶ 

Release the right button

Step 3: ¶ 

Press the right button once

After that ALPHA2 will be reset, and any saved workout files or device settings will be deleted. Press and hold any button to wake ALPHA 2 up. You can manually reconfigure your device settings with the buttons, or connect to Mio GO to restore the settings saved there.

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