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Microsoft Surface Book Troubleshooting

Released in October 2015, identified by the model numbers 1703 and 1705

This troubleshooting page will help you resolve issues with the Microsoft Surface Book.

Touchscreen Is Unresponsive ¶ 

Device will not respond via touch.

Dirty Screen ¶ 

Clean the screen, with a soft, lint-free cloth, slightly dampened with water. Do not apply water directly to the screen.

Restart Computer ¶ 

Click on the windows icon in the lower left corner of your screen. Click on the power icon that is directly above of the windows icon. Choose the restart option.

Touchscreen Driver Is Unresponsive ¶ 

Search device manager in the search bar next to the start button. Select the device manager result, and choose the arrow to the left of Human Interface Devices Right click HID-compliant touch screen and then select disable. Right click HID-compliant touch screen and then select enable.

Replace Screen ¶ 

If non of the above solutions do not work, try replacing the screen. Microsoft Surface Book Screen Replacement

Laptop Is Running Slow ¶ 

When the device is turned on, its applications take slow times to load.

Device Is Overheating ¶ 

Consider moving your Surface Book to another surface that allows for better ventilation. Let it sit for five minutes, and if running a memory-intensive application, consider closing it for a few minutes to help it cool faster.

Low Disk Space ¶ 

To check for low disk space, click on the windows icon in the lower left corner of your screen. Scroll down using the drop-down menu, and select settings. Choose system and then storage. Check the remaining space on the hard disk by selecting the :c drive. If running low on disk space, you need to clear unneeded applications and files to free up space.

The Screen Is Unable To Display Entire Images. ¶ 

When images are launched on the device, parts of images are displayed. The rest are either faded or cut out.

Surface And Window Updates Out Of Date ¶ 

Click on the start button in the lower left corner, settings, then Update & security, and Windows Update. Choose check for updates. Install any needed updates.

Display Scaling Needs To Be Changed ¶ 

Click on Start then go to Settings>Display>Display. Using the slider bar, adjust the scaling percentage as needed.

Keyboard Doesn’t Function Properly ¶ 

As each key is tapped, the letters won’t appear at the same time the characters are inputted. Only some characters show up on the screen once they are entered.

Keyboard Not Attached Properly ¶ 

If the keyboard is not connected properly, the Detach key will flash green. Push the Surface Book down into the keyboard with a moderate amount of pressure.

Dirty Connectors On Detachable Keyboard ¶ 

Using the highest possible isopropyl alcohol possible, cotton swab the silver connector pins on the keyboard. Ensure that you use a new portion on the cotton swab to clean both sides of the three connectors. Check that connectors are dry and free of cotton fibers.

Battery Will Not Charge ¶ 

When connected to any charger that fits, the device will not charge.

Dirty Connectors On Power Supply ¶ 

First, use a pencil eraser to clean the pins on the connector (that attach to the Surface). Then using a cotton swab wetted with isopropyl alcohol, clean the pins. Ensure that the pins are dry and free of cotton fibers.

Operating System Updates Are Out Of Date ¶ 

Plug in your Surface. In the search bar next to the start icon, search device manager. Select Device Manager and the arrow next to the Batteries category. Double-click Microsoft ACPI-Compliant Control Method Battery and select uninstall. Click on the start icon, select Settings>Update & security>Windows Update. After you select Check for updates, it will automatically restart and update. If it fails to restart, select Start then Power then Restart.

Replace Battery ¶ 

If none of the above solutions work, try replacing the battery. Microsoft Surface Book Battery Replacement

Speakers From Device Do Not Emit Sound ¶ 

While playing an audio or video file, the sound is not heard from the device.

Speaker And Microphone Openings Are Obstructed ¶ 

Check the speaker and microphone openings for obstructions. If present, remove them.

Volume Not Turned On ¶ 

Make sure the volume is turned on. If not, use the buttons present on the Surface, on the keyboard (if present) or the desktop taskbar to turn the volume up. Some apps also have audio settings that may need to be adjusted.

Audio Accessories Like Headphones Don’t Work ¶ 

Firstly, check your accessory with another device to ensure that the accessory works. Ensure that there is a tight connection between the accessory and the Surface Book. If the audio accessory uses Bluetooth, ensure that there is a secure pairing between the Surface Book and the device.

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