Student-Contributed Wiki

Student-Contributed Wiki

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Device does not power on ¶ 

The digital clock and advanced functions of the watch appear to be not operating.

Lithium battery is low ¶ 

The battery can be charged via Micro-USB cable to computer or power adapter.

  • A red light will indicate the watch is receiving power.
  • A green light will indicate the watch is fully charged.
  • Quick-press both buttons on the left side of the watch to power it on.

Device does not charge or stay on ¶ 

The red light indicating the watch is receiving power is absent or the watch powers off soon after unplugging charging cable.

Micro-USB charging cable is damaged or faulty ¶ 

Try using a different Micro-USB charging cable and/or power source.

Micro-USB charging port on device is obstructed, damaged or faulty ¶ 

Visually inspect the Micro-USB charging port on watch to spot any obstructing debris, damage, and/or wear. If the five pins appear to be damaged the port will need to be replaced using this guide.

Built-in lithium polymer rechargeable battery is expired, damaged, or faulty ¶ 

If the lithium polymer battery has significantly less than 5 days of use time, its it likely that the battery will need to replaced with this guide.

Analog watch is not keeping time ¶ 

The time piece feature of the watch appears to be not operating.

Time piece battery is expired ¶ 

Replace the small watch battery that runs the analog watch using this guide. Verify that no corrosion has built up on the battery.

Cannot communicate with other person on the line ¶ 

The user is unable to hear or speak to the person over the voice connection.

Watch is incorrectly paired with phone ¶ 

Follow and verify the correct parring protocol.

Background noise is too loud to permit effective communication ¶ 

Make sure to operate in a quiet enough environment to hear and speak effectively.

Poor cellular connection ¶ 

Consider if both parties have a good cellular reception which could be degraded in remote and obstructed areas like tunnels, basements, mountains, valleys, and forest.

Speaker and/or Microphone is faulty or damaged ¶ 

The speaker and/or microphone may need to be replaced.

Unable to receive phone notifications ¶ 

The user receives regular notifications on their phone, but not the smart watch

Phone and watch may not be compatible ¶ 

The phone and watch may have issues with compatibility due to operating system connectivity issues. First, refer to the compatibility section for the device that comes with the smart watch. If both phone and watch are compatible, try updating both the smart watch and the phone.

Bluetooth may not function on one of the devices ¶ 

Check to make sure your phone is on. Next, go to your settings and make sure your phone has Bluetooth enabled. If the watch does not automatically connect, the Bluetooth sensor on your watch may be malfunctioning.

Bluetooth may be turned off ¶ 

Check to make sure your phone is on. Next, go to your settings and make sure your phone has Bluetooth enabled.

Incorrect program downloaded to phone ¶ 

This smartwatch requires a specific program in order to connect to your phone and receive notifications. Make sure that you have this program updated and that it is connected to your smart watch.

Low Batteries ¶ 

Most smart devices shut down auxiliary operations, such as screen brightness and Bluetooth connections, when low on batteries. Try checking to see if both devices are charged. If one is low on batteries, charge the device for 20 minutes to rule this out as a cause of an issue.

Watch does not pair with phone ¶ 

The user has a smart phone, and the smart watch is not pairing to the phone properly, due to software connectivity or hardware issues.

Phone and watch may not be compatible ¶ 

The phone and watch may have issues with compatibility due to operating system connectivity issues. First, refer to the compatibility section for the device that comes with the smart watch. If both phone and watch are compatible, try updating both the smart watch and the phone.

Bluetooth may not function on one of the devices ¶ 

Check to make sure your phone is on. Next, go to your settings and make sure your phone has Bluetooth enabled. If the watch does not automatically connect, the Bluetooth sensor on your watch may be malfunctioning.

Bluetooth may be turned off ¶ 

Check to make sure your phone is on. Next, go to your settings and make sure your phone has Bluetooth enabled.

Incorrect program downloaded to phone ¶ 

This smartwatch requires a specific program in order to connect to your phone and receive notifications. Make sure that you have this program updated and that it is connected to your smart watch.

Low Batteries ¶ 

Most smart devices shut down auxiliary operations, such as screen brightness and Bluetooth connections, when low on batteries. Try checking to see if both devices are charged. If one is low on batteries, charge the device for 20 minutes to rule this out as a cause of an issue.

Device loses connection with phone ¶ 

If the user takes the devices out of Bluetooth signal range, they may experiences a dropped connection and loss of notifications sent between the smart watch and smart phone.

Devices are out of range from each other ¶ 

Check to make sure the phone and smart watch are not registering with each other. take both devices and move them close to each other (less than 5 feet) to make sure they are in sufficient signal range for each other.

Bluetooth may be turned off ¶ 

Check to make sure your phone is on. Next, go to your settings and make sure your phone has Bluetooth enabled.

Low Batteries ¶ 

Most smart devices shut down auxiliary operations, such as screen brightness and Bluetooth connections, when low on batteries. Try checking to see if both devices are charged. If one is low on batteries, charge the device for 20 minutes to rule this out as a cause of an issue.

Device fails to reconnect after returning into range ¶ 

After moving with in range of Bluetooth, both devices do not reconnect.

Low Batteries ¶ 

Most smart devices shut down auxiliary operations, such as screen brightness and Bluetooth connections, when low on batteries. Try checking to see if both devices are charged. If one is low on batteries, charge the device for 20 minutes to rule this out as a cause of an issue.

Bluetooth may be turned off ¶ 

Check to make sure your phone is on. Next, go to your settings and make sure your phone has Bluetooth enabled.

Digital time on watch not in sync with cell phones time ¶ 

The digital time on the watch does not match the time on the paired phone.

Low Batteries ¶ 

Most smart devices shut down auxiliary operations, such as screen brightness and Bluetooth connections, when low on batteries. Try checking to see if both devices are charged. If one is low on batteries, charge the device for 20 minutes to rule this out as a cause of an issue.

Bluetooth connection lost ¶ 

Check to make sure your phone is on. Next, go to your settings and make sure your phone has Bluetooth enabled. If the watch does not automatically connect, the Bluetooth sensor on your watch may be malfunctioning.

Glitch ¶ 

There could be an issue with the physical hardware or software of the issue. Try restarting the watch and/or phone.

Martian Victory Repair

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