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MSI GE72 6QF Apache Pro Troubleshooting

This troubleshooting page will help you diagnose problems with the MSI GE72 6QF Apache Pro laptop.

Laptop is Overheating ¶ 

When running, the laptop becomes too hot.

Dirty Fan ¶ 

A common cause of overheating is dirt in the fans. To get to the fans, turn the laptop over and take off the back cover with a screwdriver. Once the back has been snapped off, carefully remove the fan cover and use compressed air to clean the fan of dirt and dust. Refer to the Fan Replacement Guide for more information on removing the back cover and the location of the fan.

Faulty Fan ¶ 

If the fan has been cleaned and overheating issues continue to persist, the fan performance may be the issue. To replace a defective fan with a new one, refer to the Fan Replacement Guide.

Faulty Battery ¶ 

A faulty battery may also be the cause of an overheating laptop. To replace the battery, please refer to the Battery Replacement Guide.

Unexpected Computer Shut Down ¶ 

Laptop will turn off during use without notice.

Faulty Hard Disk Drive ¶ 

Problems with the hard disk drive may be causing the laptop to crash. To replace a faulty hard drive, refer to the Hard Drive Replacement Guide.

Faulty Fan ¶ 

If the fan does not work properly, it may cause laptops to crash. To replace a defective fan with a new one, refer to the Fan Replacement Guide.

Malware ¶ 

To detect if malware is causing computer crashes, first scan laptop for threats using an anti-malware program. Then remove any threats that are found and restart laptop.

Computer is Running Slowly ¶ 

Laptop responds slowly or is unable to open multiple applications.

Background Programs ¶ 

Multiple programs running in the background is the most common reason the laptop will run too slow. To disable programs, open the task manager and right click programs with high CPU and memory usage, then select "End Task".

Not Enough Memory ¶ 

Computer delays may also be the result of a full memory disk. To upgrade the RAM in a laptop, please refer to the RAM Replacement Guide.

Faulty Hard Disk Drive ¶ 

Problems with the hard drive may be slowing the laptop's performance. To replace a faulty hard drive, refer to the Hard Drive Replacement Guide.

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